Salesforce Exam B2C Solution Architect Topic 7 Question 62 Discussion

Actual exam question for Salesforce's B2C Solution Architect exam

Question #: 62
Topic #: 7

A financial services firm with many high net-worth individuals Is about to implement Service Cloud, Marketing Cloud, and Salesforce Platform. Given the nature of the individuals, they are often required to adhere to financial regulations and civil procedures in regards to their dat

a. This often requires restricting their data processing.

Given that requirement, what are three considerations the financial services firm should be aware of when limiting data processing across these clouds?

Choose 3 answers

ARemoving a data processing restricted contact within Marketing Cloud requires removing the restriction first before removing the contact

BConsider deleting all of the customer data in order to adhere to the requirements.

CRestricting data within Service Cloud requires contacting a Service Cloud account representative.

DExport relevant customer data on Salesforce Platform so it is retained first before deleting or providing any data.

ERestricting data within Marketing Cloud requires contacting a Marketing Cloud account representative.

Show Suggested Answer

Suggested Answer: A, D, E

These are three considerations that the financial services firm should be aware of when limiting data processing across these clouds. Removing a data processing restricted contact within Marketing Cloud requires removing the restriction first before removing the contact, as deleting a restricted contact will result in an error message. Exporting relevant customer data on Salesforce Platform so it is retained first before deleting or providing any data is a best practice for complying with data requests or regulations. Restricting data within Marketing Cloud requires contacting a Marketing Cloud account representative, as this feature is not available in the user interface.

by Maile at Apr 08, 2024, 11:04 AM

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Nakita

5 months ago

Haha, I bet the financial services firm is regretting taking on all these cloud solutions. Talk about a compliance nightmare!

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Chaya

5 months ago

This exam question is giving me a headache just reading it. All these cloud platforms and data regulations, ugh!

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Hildegarde

4 months ago

I agree, they need to make sure they are handling the data properly to protect their clients.

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Carlton

5 months ago

I know, it's a lot to take in. But it's important for the firm to follow these regulations.

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Bethanie

6 months ago

Deleting all customer data is not a viable solution to adhere to the requirements.

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Cecil

6 months ago

E is the right move for restricting data in Marketing Cloud. Gotta get the experts involved for that one.

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Melissa

6 months ago

B is definitely not the way to go. You can't just delete all the customer data, that would be disastrous!

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Carolynn

5 months ago

D is also important. You need to export relevant customer data before deleting or providing any data.

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Catalina

5 months ago

A is correct. You have to remove the restriction first before deleting the contact.

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Nathan

6 months ago

Option D makes the most sense. Exporting relevant customer data first before deleting or processing is key to adhering to the regulations.

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Twanna

5 months ago

Yes, it's crucial to follow the proper procedures when dealing with high net-worth individuals' data.

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Sylvie

5 months ago

I agree, it's important to retain the data before making any changes.

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Sage

5 months ago

Option D makes the most sense. Exporting relevant customer data first before deleting or processing is key to adhering to the regulations.

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Xochitl

6 months ago

I think it's also important to remove any data processing restrictions for contacts in Marketing Cloud before deleting them.

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Kimberlie

7 months ago

Another consideration is to contact the specific account representatives for Service Cloud and Marketing Cloud when restricting data.

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Bethanie

7 months ago

One consideration is to export relevant customer data on Salesforce Platform before making any changes.

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Xochitl

7 months ago

I agree, it's crucial for the firm to be aware of the restrictions when processing data.

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Kimberlie

7 months ago

I think it's important to adhere to the financial regulations when handling data.

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Lavonda

8 months ago

Absolutely. And let's not forget the importance of communicating with the account representatives for the different clouds. They'll likely have some valuable insights and guidance to offer on how to properly implement the restrictions.

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Dawne

7 months ago

E) Restricting data within Marketing Cloud requires contacting a Marketing Cloud account representative.

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Abel

7 months ago

D) Export relevant customer data on Salesforce Platform so it is retained first before deleting or providing any data.

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Lili

7 months ago

A) Removing a data processing restricted contact within Marketing Cloud requires removing the restriction first before removing the contact.

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Geoffrey

8 months ago

Yeah, I agree. Option B seems like overkill. I think the key is finding a balance between adhering to the restrictions and retaining the necessary customer data. That's why I think options A, D, and E are the way to go.

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Luisa

8 months ago

Hmm, I'm not sure about option B. Deleting all the customer data seems a bit drastic, especially if they're trying to adhere to regulations. I'd be cautious about recommending that as a solution.

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Jesusa

8 months ago

Agreed. I'm leaning towards options A, D, and E as the best answers. Removing a restricted contact in Marketing Cloud without first removing the restriction could cause issues, and we'll want to export relevant data from the Salesforce Platform before making any deletions.

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Ciara

8 months ago

Definitely. I think the key considerations are understanding the specific data processing restrictions, coordinating across the different clouds, and making sure any customer data is retained before making changes.

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Bette

8 months ago

This question seems pretty straightforward, but it's crucial that we get it right. The firm needs to be aware of the restrictions on data processing, and we need to make sure we're addressing that properly across all the clouds they're implementing.

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