Salesforce Exam B2C Solution Architect Topic 6 Question 2 Discussion

Actual exam question for Salesforce's B2C Solution Architect exam

Question #: 2
Topic #: 6

An organization wants to add Service Cloud to their existing Salesforce Org currently hosting Sales Cloud. They know that an integrated customer service experience is a key component of a successful long-term relationship with their customers. After doing some research they learned that the Service Cloud connector can help start their implementation and they are now ready to proceed.

Which two functionality considerations should they be aware of when introducing the B2C Commerce to Service Cloud Connector into an existing Salesforce Org?

Choose 2 answers

AIn order to implement the Service Cloud Connector it is necessary to enable Person Accounts, a change which cannot be reverted once implemented.

BThe Service Cloud Connector is distributed as a managed package that can be extended to meet client-specific needs but with core functionality that cannot be altered.

CThe Service Cloud Connector natively supports accounts and contacts, households, and multi-brand customer models.

DThe Service Cloud Connector provides a collection of Lightning and Visualforce components that display customer and order information within Service Cloud, which needs to be customized and deployed by a developer.

Show Suggested Answer

Suggested Answer: B

by Carma at May 08, 2022, 06:16 PM

Limited Time Offer

25%

Off

Get Premium B2C Solution Architect Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Currently there are no comments in this discussion, be the first to comment!