Salesforce Exam B2C-Solution-Architect Topic 5 Question 28 Discussion

Actual exam question for Salesforce's B2C-Solution-Architect exam

Question #: 28
Topic #: 5

A company is seeing an increased volume of customers browsing for higher-value items, as well as longer consideration times before customers place orders based on what is in their shopping carts.

What are two tactics that a Solution Architect could recommend to increase checkouts and decrease the time from adding items to completing a checkout?

Choose 2 answers

AEnable customer service agents to enroll customers in an Abandoned Cart Journey in Marketing Cloud if an interaction does not result in the processing of an order.

BEnable customer service agents to update and complete a cart transaction on behalf of the customer.

CWhen the cart value reaches a certain value, push a chat request to assist the customer with the checkout process.

DMonitor the cart items and time since it has been active in B2C Commerce and send a reminder and checkout incentive 18 hours after the cart was last modified.

Show Suggested Answer

Suggested Answer: B, C

by Mattie at May 06, 2022, 04:21 AM

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