Salesforce Exam B2C Solution Architect Topic 2 Question 70 Discussion

Actual exam question for Salesforce's B2C Solution Architect exam

Question #: 70
Topic #: 2

A financial services firm with many high net-worth individuals Is about to implement Service Cloud, Marketing Cloud, and Salesforce Platform. Given the nature of the individuals, they are often required to adhere to financial regulations and civil procedures in regards to their dat

a. This often requires restricting their data processing.

Given that requirement, what are three considerations the financial services firm should be aware of when limiting data processing across these clouds?

Choose 3 answers

ARemoving a data processing restricted contact within Marketing Cloud requires removing the restriction first before removing the contact

BConsider deleting all of the customer data in order to adhere to the requirements.

CRestricting data within Service Cloud requires contacting a Service Cloud account representative.

DExport relevant customer data on Salesforce Platform so it is retained first before deleting or providing any data.

ERestricting data within Marketing Cloud requires contacting a Marketing Cloud account representative.

Show Suggested Answer

Suggested Answer: A, D, E

These are three considerations that the financial services firm should be aware of when limiting data processing across these clouds. Removing a data processing restricted contact within Marketing Cloud requires removing the restriction first before removing the contact, as deleting a restricted contact will result in an error message. Exporting relevant customer data on Salesforce Platform so it is retained first before deleting or providing any data is a best practice for complying with data requests or regulations. Restricting data within Marketing Cloud requires contacting a Marketing Cloud account representative, as this feature is not available in the user interface.

by Stevie at Jul 08, 2024, 04:36 AM

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Louann

4 months ago

Option E sounds like the way to go. Better to get the Marketing Cloud experts involved to handle the data restrictions properly.

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4 months ago

I'm not sure about Option B. Deleting all customer data seems a bit extreme, even if it's to adhere to regulations. There must be a more nuanced approach.

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Linsey

3 months ago

B: D is a good option - exporting relevant customer data first before deleting anything. That way, the data is retained.

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Whitney

4 months ago

A: I agree, deleting all customer data does seem extreme. There has to be a better way to handle it.

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Cassie

4 months ago

I think option A is important because we need to remove restrictions before deleting contacts.

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3 months ago

Option A seems like the logical choice. You need to remove the restriction first before removing the contact, otherwise you could lose important data.

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