Salesforce Exam B2B Solution Architect Topic 7 Question 34 Discussion

Actual exam question for Salesforce's B2B Solution Architect exam

Question #: 34
Topic #: 7

Universal Containers (UC) is about to embark on a digital transformation initiative to make all of its back-office systems data visible to employees, customers. And partners via front-office capabilities like Salesforce. The CIO has asked the team to identify their various systems, both back- and front-office, and correctly identify the proper use of those systems. The team plans to utilise the Systems of Engagement framework to classify their systems based on how they will be utilized within the enterprise architecture.

Salesforce is being utilued as the master for all sales data-like Opportunities, Quotes, and Cart data---and an ERP is the master for all invoice, order, and payment data.

How should the Solution Architect segment opportunities and order data in Salesforce*

ASOR for Opportunities and System of Intelligence for Orders

BSystem of record (SOP.) for Opportunities and System of Engagement for Orders

CSystem of Engagement for Opportunities and SOR for Orders

DSOR for Opportunities and SOR for Orders

Show Suggested Answer

Suggested Answer: B

In Universal Containers' architecture, Salesforce serves as the System of Record (SOR) for sales data such as Opportunities and Quotes, centralizing sales activities and data management. Orders, once confirmed, transition to the ERP system, where they are processed and fulfilled, making the ERP the SOR for order, invoice, and payment data. This delineation ensures clear data ownership and process efficiency, with Salesforce facilitating customer engagement and sales processes, and the ERP managing financial transactions and fulfillment, in line with best practices for leveraging Salesforce in a multi-system environment.

by Justine at Jun 03, 2024, 01:40 PM

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Gary

6 months ago

Haha, I bet the CIO who asked this question is probably scratching their head, wondering why their team is so confused. If I had to guess, I'd say B is the right answer. But to be honest, I'm just throwing a dart at the board here.

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Stephania

5 months ago

I agree, it seems like the most logical choice. The team just needs to make sure they understand the different systems and how they will be used.

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Peter

5 months ago

I think B is the right answer too. It makes sense to have a system of record for Opportunities and a system of engagement for Orders.

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Latosha

6 months ago

Hmm, this is a tricky one. I'm going to have to go with B, just because it seems the most logical based on the information provided. Although, I have to say, the wording of these options is confusing. Whoever wrote this question needs to take a writing class!

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Latrice

6 months ago

I'm going with C. Opportunities should be the System of Engagement, since that's where the customer-facing action happens. And Orders should be the SOR, since that's the core transactional data.

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Gracia

5 months ago

I see your point, but I still think C is the way to go. It's important to differentiate between customer-facing and core transactional data.

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Ettie

5 months ago

I think D might be a better option. Both Opportunities and Orders are important transactional data, so having them both as System of Record could simplify things.

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Fausto

6 months ago

I agree with you, C seems like the right choice. Opportunities are definitely customer-facing, so System of Engagement makes sense.

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Lorrine

6 months ago

I think the Solution Architect should segment opportunities and order data in Salesforce using System of record (SOR) for Opportunities and System of Engagement for Orders.

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Raul

6 months ago

I disagree, I believe it should be System of Engagement for Opportunities and SOR for Orders. That way, we can ensure proper utilization of the systems.

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Allene

6 months ago

D seems like the obvious choice here. If Salesforce is the master for all sales data, then both Opportunities and Orders should be considered the System of Record (SOR).

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Shantay

5 months ago

Agreed. Keeping both Opportunities and Orders as the System of Record in Salesforce will ensure consistency and accuracy in the sales data.

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Glory

5 months ago

I think you're right. It makes sense to have both Opportunities and Orders as the System of Record in Salesforce.

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Willis

6 months ago

D seems like the obvious choice here. If Salesforce is the master for all sales data, then both Opportunities and Orders should be considered the System of Record (SOR).

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Rasheeda

6 months ago

I think the correct answer is B. Opportunities should be the SOR, while Orders should be the System of Engagement. This aligns with the information provided about Salesforce being the master for sales data like Opportunities, and the ERP system being the master for invoice, order, and payment data.

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Mozell

5 months ago

User 2

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Glen

6 months ago

User 1

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Stephanie

6 months ago

That makes sense. Salesforce is the master for sales data like Opportunities, while the ERP system is the master for invoice, order, and payment data.

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