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Salesforce Exam B2B Solution Architect Topic 4 Question 30 Discussion

Actual exam question for Salesforce's B2B Solution Architect exam
Question #: 30
Topic #: 4
[All B2B Solution Architect Questions]

Universal Containers (UC) is about to embark on a digital transformation initiative to make all of its back-office systems data visible to employees, customers. And partners via front-office capabilities like Salesforce. The CIO has asked the team to identify their various systems, both back- and front-office, and correctly identify the proper use of those systems. The team plans to utilise the Systems of Engagement framework to classify their systems based on how they will be utilized within the enterprise architecture.

Salesforce is being utilued as the master for all sales data-like Opportunities, Quotes, and Cart data---and an ERP is the master for all invoice, order, and payment data.

How should the Solution Architect segment opportunities and order data in Salesforce*

Show Suggested Answer Hide Answer
Suggested Answer: B

In Universal Containers' architecture, Salesforce serves as the System of Record (SOR) for sales data such as Opportunities and Quotes, centralizing sales activities and data management. Orders, once confirmed, transition to the ERP system, where they are processed and fulfilled, making the ERP the SOR for order, invoice, and payment data. This delineation ensures clear data ownership and process efficiency, with Salesforce facilitating customer engagement and sales processes, and the ERP managing financial transactions and fulfillment, in line with best practices for leveraging Salesforce in a multi-system environment.


by Emogene at Apr 26, 2024, 07:12 AM

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Jacquelyne
6 months ago
True, but can’t rule out B. ERP for Orders could make it System of Engagement.
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Reed
6 months ago
Agree with User3. Orders data in ERP, so SOR for both seems logical.
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Hui
7 months ago
I don't know, man. This whole 'digital transformation' business is giving me a headache. I'm just going to randomly bubble in an answer and hope for the best. *sigh*
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Laurel
6 months ago
C) System of Engagement for Opportunities and SOR for Orders
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Luisa
6 months ago
A) SOR for Opportunities and System of Intelligence for Orders
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Heike
7 months ago
Haha, the CIO must be really confused if they're asking about 'systems of engagement' on a certification exam. I'm going to go with option D, just to keep things simple.
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Hyun
6 months ago
Yeah, I agree. Let's go with SOR for Opportunities and SOR for Orders.
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Dudley
6 months ago
I think option D makes sense, keeping it simple is always a good approach.
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Gabriele
7 months ago
I’m leaning towards A. Opportunities for SOR, Orders for System of Intelligence.
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Vicente
7 months ago
Not sure, I think D makes more sense. Both should be SOR.
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Gladys
7 months ago
Hmm, this is tricky. I'm leaning towards option C, with Salesforce as the system of engagement for opportunities and the ERP as the system of record for orders.
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Kristel
7 months ago
Yeah, confusing systems classification. Guessing SOR for Opportunities and System of Engagement for Orders.
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Corrie
7 months ago
I think option B is the correct answer. Salesforce should be the system of record for opportunities, and the ERP should be the system of engagement for orders.
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Donette
6 months ago
Agreed. It helps ensure data accuracy and consistency across the organization.
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Kenneth
6 months ago
It's important to have a clear understanding of which system is responsible for which type of data.
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Gregoria
6 months ago
Yes, that's the best way to segment the data in this scenario.
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Ettie
6 months ago
So, Salesforce would be the master for opportunities and the ERP for orders.
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Johana
6 months ago
Exactly, and the ERP system is better suited for managing order data.
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Harrison
7 months ago
That makes sense. Salesforce is great for managing sales data like opportunities.
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William
7 months ago
B) System of record (SOR) for Opportunities and System of Engagement for Orders
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Jacquelyne
7 months ago
Tough question about UC's digital transformation. How's everyone feeling?
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Rolf
8 months ago
That makes sense. Keeping Opportunities as the system of record and using System of Engagement for Orders.
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Angelo
8 months ago
B) System of record (SOR) for Opportunities and System of Engagement for Orders
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Tatum
8 months ago
How should the Solution Architect segment opportunities and order data in Salesforce?
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