Salesforce Exam B2B Solution Architect Topic 3 Question 51 Discussion

Actual exam question for Salesforce's B2B Solution Architect exam

Question #: 51
Topic #: 3

Universal Containers (UC) is about to embark on a digital transformation initiative to make all of its back-office systems data visible to employees, customers. And partners via front-office capabilities like Salesforce. The CIO has asked the team to identify their various systems, both back- and front-office, and correctly identify the proper use of those systems. The team plans to utilise the Systems of Engagement framework to classify their systems based on how they will be utilized within the enterprise architecture.

Salesforce is being utilued as the master for all sales data-like Opportunities, Quotes, and Cart data---and an ERP is the master for all invoice, order, and payment data.

How should the Solution Architect segment opportunities and order data in Salesforce*

ASOR for Opportunities and System of Intelligence for Orders

BSystem of record (SOP.) for Opportunities and System of Engagement for Orders

CSystem of Engagement for Opportunities and SOR for Orders

DSOR for Opportunities and SOR for Orders

Show Suggested Answer

Suggested Answer: B

In Universal Containers' architecture, Salesforce serves as the System of Record (SOR) for sales data such as Opportunities and Quotes, centralizing sales activities and data management. Orders, once confirmed, transition to the ERP system, where they are processed and fulfilled, making the ERP the SOR for order, invoice, and payment data. This delineation ensures clear data ownership and process efficiency, with Salesforce facilitating customer engagement and sales processes, and the ERP managing financial transactions and fulfillment, in line with best practices for leveraging Salesforce in a multi-system environment.

by Annamae at Jan 27, 2025, 08:52 PM

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Delfina

11 days ago

I agree with Blondell, it makes sense to have opportunities as System of Engagement and orders as System of Record for better data management.

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Teddy

13 days ago

D) SOR for Opportunities and SOR for Orders is the correct answer. Both Opportunities and Orders are core business data, so they should be treated as Systems of Record.

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Blondell

17 days ago

I think the best approach is to have opportunities as System of Engagement and orders as System of Record.

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27 days ago

A) SOR for Opportunities and System of Intelligence for Orders makes the most sense. Salesforce is the SOR for sales data, and the ERP should handle the order and payment data.

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Lilli

4 days ago

A) SOR for Opportunities and System of Intelligence for Orders makes the most sense. Salesforce is the SOR for sales data, and the ERP should handle the order and payment data.

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Lynelle

13 days ago

B) System of record (SOR) for Opportunities and System of Engagement for Orders

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Carma

14 days ago

A) SOR for Opportunities and System of Intelligence for Orders

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