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Salesforce Exam B2B Solution Architect Topic 3 Question 49 Discussion

Actual exam question for Salesforce's B2B Solution Architect exam
Question #: 49
Topic #: 3
[All B2B Solution Architect Questions]

Universal Containers (UC) is about to embark on a digital transformation initiative to make all of its back-office systems data visible to employees, customers. And partners via front-office capabilities like Salesforce. The CIO has asked the team to identify their various systems, both back- and front-office, and correctly identify the proper use of those systems. The team plans to utilise the Systems of Engagement framework to classify their systems based on how they will be utilized within the enterprise architecture.

Salesforce is being utilued as the master for all sales data-like Opportunities, Quotes, and Cart data---and an ERP is the master for all invoice, order, and payment data.

How should the Solution Architect segment opportunities and order data in Salesforce*

Show Suggested Answer Hide Answer
Suggested Answer: B

In Universal Containers' architecture, Salesforce serves as the System of Record (SOR) for sales data such as Opportunities and Quotes, centralizing sales activities and data management. Orders, once confirmed, transition to the ERP system, where they are processed and fulfilled, making the ERP the SOR for order, invoice, and payment data. This delineation ensures clear data ownership and process efficiency, with Salesforce facilitating customer engagement and sales processes, and the ERP managing financial transactions and fulfillment, in line with best practices for leveraging Salesforce in a multi-system environment.


by Almeta at Dec 07, 2024, 07:17 PM

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Laurel
11 days ago
Definitely going with Option B. Salesforce is the front-office system, so it makes sense for it to be the SOR for opportunities. The ERP is the back-office system, so it's the SOR for orders and payments. Simple as that!
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Skye
24 days ago
Ha! The CIO is really throwing us a curveball here. I bet they just wanted to see how many of us would get tripped up by the 'System of Engagement' terminology. Option B is the way to go, for sure.
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Gracia
3 days ago
I think Option B is the correct choice.
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Lashaun
30 days ago
I think the best approach is to have opportunities as System of Record for data accuracy and orders as System of Record for consistency.
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Maryln
1 months ago
I'm not sure about this one. Wouldn't it make more sense to have both opportunities and orders as SOR since they're both critical business data? Option D might be the way to go.
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Lemuel
10 days ago
But wouldn't it be more beneficial to have a mix of System of Engagement and System of Record for better utilization of the data?
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Carlota
11 days ago
I think having both as SOR makes sense. Option D seems like the best choice.
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Quentin
1 months ago
Option B seems to be the correct answer. Salesforce is the system of record for opportunities, and the ERP is the system of record for orders and payment data.
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Jacquelyne
12 days ago
Exactly, it's important to correctly segment the data in each system.
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Jacqueline
19 days ago
And the ERP is the system of record for orders and payment data.
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Karan
20 days ago
That makes sense, Salesforce is the system of record for opportunities.
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Camellia
1 months ago
I think the correct answer is B) System of record (SOR) for Opportunities and System of Engagement for Orders.
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Annamae
1 months ago
But wouldn't it make more sense to have opportunities as System of Engagement to interact with customers?
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Alisha
1 months ago
I disagree, I believe opportunities should be System of Record and orders should be System of Intelligence.
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Annamae
2 months ago
I think the Solution Architect should segment opportunities as System of Engagement and orders as System of Record.
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