Salesforce Exam B2B Solution Architect Topic 10 Question 23 Discussion

Actual exam question for Salesforce's B2B Solution Architect exam

Question #: 23
Topic #: 10

Universal Containers (UC) is using Sales Cloud and Service Cloud. UC wants a solution that can tend scheduled emails on a dairy, weekly, or monthly basis to existing customers and prospects. UC also wants to track if customers have opened the emails. There can be as little as 1,000 emails in a week or as many as 100,000 emails in a month, depending on the season.

Based on that criteria, which solution should the Solution Architect recommend to UC?

ASet up scheduled flows to handle email sending and tracking.

BRecommend Marketing Cloud Account Engagement.

CDevelop a custom solution using scheduled Apex to send emails.

DRecommend Marketing Cloud Personalization.

Show Suggested Answer

Suggested Answer: B

This is a feature of Salesforce Marketing Cloud that allows you to create and send personalized emails to your existing customers and prospects based on their account data and behavior.It also enables you to track email opens, clicks, bounces, unsubscribes, and more1.

Marketing Cloud Account Engagement can help you handle large volumes of emails and schedule them on a daily, weekly, or monthly basis.It also integrates with Sales Cloud and Service Cloud to provide a unified view of your customers across all channels12.

by Gail at Dec 09, 2023, 06:09 AM

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