Salesforce Exam ARC-801 Topic 1 Question 5 Discussion

Actual exam question for Salesforce's ARC-801 exam

Question #: 5
Topic #: 1

Universal Containers (UC) is about to embark on a digital transformation initiative to make all of its back-office systems data visible to employees, customers. And partners via front-office capabilities like Salesforce. The CIO has asked the team to identify their various systems, both back- and front-office, and correctly identify the proper use of those systems. The team plans to utilise the Systems of Engagement framework to classify their systems based on how they will be utilized within the enterprise architecture.

Salesforce is being utilued as the master for all sales data-like Opportunities, Quotes, and Cart data---and an ERP is the master for all invoice, order, and payment data.

How should the Solution Architect segment opportunities and order data in Salesforce*

ASOR for Opportunities and System of Intelligence for Orders

BSystem of record (SOP.) for Opportunities and System of Engagement for Orders

CSystem of Engagement for Opportunities and SOR for Orders

DSOR for Opportunities and SOR for Orders

Show Suggested Answer

Suggested Answer: C

A system of record (SOR) is a source of truth for a specific type of data that needs to be accurate and consistent across different systems1.A system of engagement (SOE) is a platform that enables interactions and communications with customers and other stakeholders1.

Salesforce is a system of engagement for opportunities because it allows sales reps to create, track, and manage sales deals with customers23.Salesforce is also a system of record for orders because it stores order data that can be synced with other systems like ERP3.

by Novella at Mar 19, 2023, 08:56 PM

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