Salesforce Exam ARC-101 Topic 6 Question 51 Discussion

Actual exam question for Salesforce's ARC-101 exam

Question #: 51
Topic #: 6

A large enterprise customer has decided to implement Salesforce as their CRM. The current system landscape includes the following:

1. An Enterprise Resource Planning (ERP) solution that is responsible for Customer Invoicing and Order fulfillment.

2. A Marketing solution they use for email campaigns.

The enterprise customer needs their sales and service associates to use Salesforce to view and log their interactions with customers and prospects in Salesforce.

Which system should be the System of record for their customers and prospects?

AERP with all prospect data from Marketing and Salesforce.

BMarketing with all customer data from Salesforce and ERP.

CSalesforce with relevant Marketing and ERP information.

DNew Custom Database for Customers and Prospects.

Show Suggested Answer

Suggested Answer: C

by Lenny at Oct 18, 2024, 11:59 PM

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Reid

3 days ago

I agree, Salesforce is designed for managing customer interactions.

upvoted 0 times

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Sol

5 days ago

I think Salesforce should be the system of record for customers and prospects.

upvoted 0 times

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