Salesforce Exam ADX-271 Topic 5 Question 54 Discussion

Actual exam question for Salesforce's ADX-271 exam

Question #: 54
Topic #: 5

Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents have to create cases on behalf of UMS customers.

Which user licenses should the implementation practitioner recommend for third-party staff?

APartner Community

BCustomer Identity

CCustomer Community Plus

DCustomer Community

Show Suggested Answer

Suggested Answer: A

This license type allows third-party staff to access cases, leads, opportunities, contracts, and custom objects on behalf of UMS customers. Partner Community users can also create cases from questions, escalate questions to cases, and view Knowledge articles. Partner Community users cannot access quotes or reports and dashboards.

by Ligia at Jun 01, 2024, 03:18 PM

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Kassandra

4 months ago

I bet the person who wrote this question is just sitting back and laughing at all of us trying to figure it out. Probably has a crystal ball or something.

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Sylvie

4 months ago

Customer Community Plus all the way! If the third-party agents are managing tickets, they'll need those extra capabilities. Easy choice if you ask me.

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Mireya

3 months ago

Yeah, it provides the necessary capabilities for managing tickets on behalf of UMS customers.

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Margot

4 months ago

I agree, Customer Community Plus is the best option for third-party staff.

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Kindra

4 months ago

C) Customer Community Plus

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Delpha

4 months ago

A) Partner Community

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Edda

5 months ago

Option A, Partner Community, seems like it could be a good fit. Gotta keep those third-party folks on a tight leash, you know?

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Glory

5 months ago

Hmm, I'm not sure. Maybe B, Customer Identity, would be better to keep things simple and secure?

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Amos

5 months ago

I think option C is the way to go. Customer Community Plus sounds like it would give the third-party staff the access they need without going overboard.

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Ricarda

4 months ago

Yeah, it provides the right level of access without giving too much control.

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Krissy

4 months ago

I agree, Customer Community Plus seems like the best fit for third-party staff.

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Lenna

4 months ago

Yeah, it provides the right level of access without giving too much control.

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Dortha

5 months ago

It's important to find a balance between access and security for third-party agents.

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Portia

5 months ago

Customer Community Plus would provide the right level of access for them.

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Catarina

5 months ago

I agree, Customer Community Plus seems like the best fit for third-party staff.

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Jade

5 months ago

I agree, option C seems like the best choice for third-party staff.

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Sabrina

5 months ago

I agree with Tommy. Partner Community licenses would give third-party staff the necessary access and capabilities to create cases on behalf of UMS customers.

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Tommy

5 months ago

I think the implementation practitioner should recommend Partner Community licenses for third-party staff.

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