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Salesforce Exam ADX-271 Topic 4 Question 47 Discussion

Actual exam question for Salesforce's ADX-271 exam
Question #: 47
Topic #: 4
[All ADX-271 Questions]

Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents have to create cases on behalf of UMS customers.

Which user licenses should the implementation practitioner recommend for third-party staff?

Show Suggested Answer Hide Answer
Suggested Answer: A

This license type allows third-party staff to access cases, leads, opportunities, contracts, and custom objects on behalf of UMS customers. Partner Community users can also create cases from questions, escalate questions to cases, and view Knowledge articles. Partner Community users cannot access quotes or reports and dashboards.


by Willard at Mar 05, 2024, 09:11 PM

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Raina
6 months ago
As a professional, I must say that Customer Identity is the most appropriate choice. The question specifically mentions 'on behalf of UMS customers', so that's the license that aligns best with the requirement.
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Mike
6 months ago
Ooh, this is a tricky one. I'm leaning towards Customer Community Plus, but Customer Identity could work too. Gotta keep those third-party folks on a tight leash, am I right?
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Roosevelt
5 months ago
B) Customer Identity
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Carlene
5 months ago
A) Partner Community
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Lili
6 months ago
Haha, Partner Community? Really? That's like giving the janitor the CEO's login credentials. Customer Community Plus is the clear winner here.
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Elbert
5 months ago
Exactly! Customer Community Plus is the clear winner here.
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Bettina
5 months ago
C) Customer Community Plus
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Deja
5 months ago
Haha, Partner Community? Really? That's like giving the janitor the CEO's login credentials.
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Lettie
5 months ago
A) Partner Community
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Brandon
6 months ago
Customer Identity seems like the most logical choice. It allows the third-party to act on behalf of UMS customers without granting them full community access.
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Gerald
6 months ago
User 2
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Paola
6 months ago
User 1
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Ezekiel
6 months ago
C) Customer Community Plus
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Maxima
6 months ago
B) Customer Identity
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Jillian
6 months ago
A) Partner Community
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Gearldine
6 months ago
That's a good point, Eleonora. Partner community licenses offer more flexibility for third-party staff in this scenario.
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Eleonora
7 months ago
But wouldn't customer community plus licenses be too restrictive for third-party agents creating cases on behalf of UMS customers?
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Lashawnda
7 months ago
I'm not so sure. I think customer community plus licenses could also work for third-party staff.
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Kayleigh
7 months ago
I think Customer Community Plus is the way to go. It gives third-party staff the necessary access to manage cases without going overboard.
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Dana
6 months ago
Yes, it provides the right level of access for managing cases.
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Lorrine
6 months ago
C) Customer Community Plus
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Laticia
6 months ago
I agree, Customer Community Plus seems like the best option for third-party staff.
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Francisca
6 months ago
D) Customer Community
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Micah
6 months ago
C) Customer Community Plus
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Candida
6 months ago
B) Customer Identity
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Edison
6 months ago
A) Partner Community
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Gearldine
7 months ago
I agree with Eleonora. Partner community licenses make sense for managing low-severity tickets.
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Eleonora
7 months ago
I think partner community licenses are the way to go for third-party staff.
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