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Salesforce Exam ADX-201 Topic 6 Question 71 Discussion

Actual exam question for Salesforce's ADX-201 exam
Question #: 71
Topic #: 6
[All ADX-201 Questions]

DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that

generated leads for loans. DHR needs to complete the project within 30 days and has maxed out its

budget for the year.

Which AppExchange item should help the administrator to meet the request?

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Suggested Answer: B

The Assignment Rule checkbox is a checkbox that appears on manual case creation pages when assignment rules are defined for cases. The Assignment Rule checkbox determines whether or not to apply assignment rules to manually created cases. If the Assignment Rule checkbox is selected by default, then any manually created cases will be assigned according to assignment rules instead of being owned by the agent creating them. To prevent this from happening, an administrator can either deselect the Assignment Rule checkbox when creating cases manually; or change the default setting for this checkbox under setup by selecting or deselecting Use active assignment rules by default. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_casesupport_assign.htm&type=5


by Annamae at Sep 08, 2024, 08:46 PM

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Beckie
2 days ago
I think Lightning Community would be the best option.
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