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Salesforce Exam ADX-201 Topic 6 Question 61 Discussion

Actual exam question for Salesforce's ADX-201 exam
Question #: 61
Topic #: 6
[All ADX-201 Questions]

DreamHouse Realty regularly processes customer requests for warranty work and would like to

offer customers a self-serve option to generate cases.

Which two solutions should an administrator use to meet this request?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: A

A restricted picklist is a type of picklist that enforces the integrity of the picklist values by allowing only values defined in the picklist during data entry or import operations. If the restricted picklist checkbox is checked for a picklist field, then any records with values not defined in the picklist will cause errors during import operations. However, if the restricted picklist checkbox is unchecked for a picklist field, then any records with values not defined in the picklist will be imported without errors. Reference: https://help.salesforce.com/s/articleView?id=sf.picklist_limitations.htm&type=5


by Fabiola at Apr 27, 2024, 05:32 AM

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Katie
2 months ago
Web-to-Case and Email-to-Case, no brainer. Although, I'd also throw in a carrier pigeon-to-Case just to mix things up, you know?
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Blondell
2 days ago
Yeah, sticking with Web-to-Case and Email-to-Case is the best choice for DreamHouse Realty.
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Karan
6 days ago
A carrier pigeon-to-Case option would be interesting, but probably not as efficient.
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Jaime
15 days ago
I agree, those options would make it easier for customers to generate cases.
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Gerald
16 days ago
Web-to-Case and Email-to-Case are definitely the way to go.
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Krystina
2 months ago
Web-to-Case and Email-to-Case, for sure. Why would they even include the other options? It's like asking a chef to choose between a knife and a spoon for cutting a steak.
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Katie
12 days ago
It's all about making it easy for customers to get their warranty work done.
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Candida
14 days ago
Case Escalation and Case Queues wouldn't really help customers generate cases themselves.
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Nada
26 days ago
I agree, Web-to-Case and Email-to-Case are the best options for self-serve cases.
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Arthur
2 months ago
Ooh, I bet the answer is Web-to-Case and Email-to-Case. That's like the dream team for customer self-service, right? It's a no-brainer!
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Von
20 days ago
User 4: Agreed, those two options would streamline the process for DreamHouse Realty.
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Leonor
23 days ago
User 3: Web-to-Case and Email-to-Case are the perfect solutions for self-service customer requests.
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Harrison
2 months ago
User 2: Definitely! And Email-to-Case would make it even easier for them to reach out.
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Whitney
2 months ago
User 1: I think Web-to-Case is a great option for customers to generate cases.
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Renea
2 months ago
Hmm, I'm not sure about Case Escalation and Case Queues. Aren't those more for internal workflow management? I think the question is looking for customer-facing solutions.
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Yuriko
3 months ago
Web-to-Case and Email-to-Case are the obvious choices here. Customers need a self-serve option, and those two solutions provide that.
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Lizette
2 months ago
Those solutions make it easy for customers to generate cases on their own.
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Eden
2 months ago
I agree, Web-to-Case and Email-to-Case are the best options for self-serve customer requests.
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Mendy
3 months ago
I'm not sure about Case Escalation and Case Queues. I think A) Web-to-Case and D) Email-to-Case are the best options for self-serve customer requests.
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Ardella
3 months ago
I agree with Carma. D) Email-to-Case could also be useful for customers to easily submit their requests.
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Carma
3 months ago
I think A) Web-to-Case would be a good option for customers to generate cases themselves.
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