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Salesforce Exam ADX-201 Topic 10 Question 28 Discussion
Actual exam question for
Salesforce's
ADX-201 exam
Question #: 28
Topic #: 10
[All ADX-201 Questions]
Topic #: 10
Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?
Suggested Answer:
D
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