Salesforce Exam ADX-201 Topic 10 Question 28 Discussion

Actual exam question for Salesforce's ADX-201 exam

Question #: 28
Topic #: 10

Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.

Which feature should be used to fulfill this requirement?

AEinstein Case Routing

BAuto-response rule

CCase assignment rule

DCase escalation rule

Show Suggested Answer

Suggested Answer: D

by Pamella at Jun 15, 2022, 07:23 PM

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