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Salesforce Exam ADX-201 Topic 1 Question 73 Discussion

Actual exam question for Salesforce's ADX-201 exam
Question #: 73
Topic #: 1
[All ADX-201 Questions]

Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.

What should the administrator use to achieve this?

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Suggested Answer: A

Assignment rules are tools that allow administrators to automatically route records to users or queues based on certain criteria. For example, an assignment rule can assign cases to different queues based on case priority, origin, type, or other fields. Assignment rules can be triggered when records are created manually, via email, web, or API. Assignment rules consist of multiple rule entries that define the criteria and actions for each assignment scenario. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_leadrules.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_casesupport_assign.htm&type=5


by Daren at Sep 16, 2024, 09:47 PM

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Van
2 months ago
B) Case Rules all the way! It's like the 'Easy' button for this problem. Platinum partners get the VIP treatment, just the way it should be.
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Fidelia
1 months ago
C) Workflow Rules
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Marti
1 months ago
B) Case Rules
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Brendan
1 months ago
A) Assignment Rules
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Gearldine
3 months ago
A) Assignment Rules? Really? That's like trying to use a hammer to open a jar of pickles. Not the right tool for the job, my friend.
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Paris
3 months ago
C) Workflow Rules is my pick. Workflow rules can be used to automate all kinds of processes, including case routing. Plus, the name 'Workflow Rules' just sounds like it should work for this, you know?
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Britt
1 months ago
D) Escalation Rules
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Aja
2 months ago
C) Workflow Rules
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Beatriz
2 months ago
B) Case Rules
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Jose
2 months ago
A) Assignment Rules
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Catalina
3 months ago
D) Escalation Rules sounds like it could work, but I'm not sure if it's the best fit for this scenario. Hmm, I'll have to think about this one a bit more.
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Dante
3 months ago
I'm not sure, but I think Workflow Rules could also be used to achieve this.
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Carey
3 months ago
I think the answer is B) Case Rules. It makes the most sense to use case rules to automatically route cases based on the partner level.
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Catalina
2 months ago
C) Workflow Rules
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Cruz
2 months ago
B) Case Rules
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Francesco
3 months ago
A) Assignment Rules
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Lottie
3 months ago
I agree with Annice, Assignment Rules make the most sense in this scenario.
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Annice
3 months ago
I think the administrator should use Assignment Rules for this.
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