Salesforce Exam Advanced Administrator Topic 4 Question 87 Discussion

Actual exam question for Salesforce's Advanced Administrator exam

Question #: 87
Topic #: 4

The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow. Since this change, some cases are routing In unexpected ways.

What could be the cause or the charges to routing?

AThe old workflow rules are still active and impacting routing.

BThe flow precedes assignment rules; workflow rules are after assignment rules.

CAssignment rules no longer reference the correct fields.

DMultiple automation tools have been used and the automation is executed in a different order.

Show Suggested Answer

Suggested Answer: D

Multiple automation tools have been used and the automation is executed in a different order. This could cause some cases to route in unexpected ways, because the before save flow might override or conflict with the assignment rules or other automation tools that run after the record is saved. The administrator should review the order of execution and ensure that the flow logic is consistent with the other automation tools. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger_order.htm&type=5 https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_triggers_order_of_execution.htm

by Clarinda at Jun 20, 2024, 09:31 AM

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Donette

4 months ago

Maybe multiple automation tools have been used and the order of execution is causing the issue.

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Elke

4 months ago

Ugh, these case workflow changes sound like a real headache. I'd just throw the whole system out and start over.

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Paul

4 months ago

I believe it could also be that assignment rules no longer reference the correct fields.

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Mitsue

4 months ago

Multiple automation tools? Oh boy, that's a recipe for disaster. No wonder the routing is a mess!

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Pura

3 months ago

C) Assignment rules no longer reference the correct fields.

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Carlene

3 months ago

A) The old workflow rules are still active and impacting routing.

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Ardella

4 months ago

It's gotta be the assignment rules not referencing the right fields. That's a common mistake when making changes like this.

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Johnson

3 months ago

C) Assignment rules no longer reference the correct fields.

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Blondell

4 months ago

A) The old workflow rules are still active and impacting routing.

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Isaiah

4 months ago

I agree with Kristel, the old rules might be interfering with the new flow.

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Alonzo

4 months ago

I think it's the order of execution that's the problem. The flow needs to run before the assignment rules for this to work properly.

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Marsha

4 months ago

B) The flow precedes assignment rules; workflow rules are after assignment rules.

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Vincenza

4 months ago

A) The old workflow rules are still active and impacting routing.

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Kristel

5 months ago

I think the cause could be that the old workflow rules are still active.

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Alba

5 months ago

The workflow rules are definitely still impacting the routing. That has to be the issue here.

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Marge

4 months ago

C) Assignment rules no longer reference the correct fields.

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Dana

4 months ago

B) The flow precedes assignment rules; workflow rules are after assignment rules.

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Dana

4 months ago

A) The old workflow rules are still active and impacting routing.

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