Salesforce Exam Advanced-Administrator Topic 13 Question 89 Discussion

Actual exam question for Salesforce's Salesforce Certified Advanced Administrator exam

Question #: 89
Topic #: 13

[All Salesforce Certified Advanced Administrator Questions]

The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow. Since this change, some cases are routing In unexpected ways.

What could be the cause or the charges to routing?

AThe old workflow rules are still active and impacting routing.

BThe flow precedes assignment rules; workflow rules are after assignment rules.

CAssignment rules no longer reference the correct fields.

DMultiple automation tools have been used and the automation is executed in a different order.

Show Suggested Answer

Suggested Answer: D

Multiple automation tools have been used and the automation is executed in a different order. This could cause some cases to route in unexpected ways, because the before save flow might override or conflict with the assignment rules or other automation tools that run after the record is saved. The administrator should review the order of execution and ensure that the flow logic is consistent with the other automation tools. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger_order.htm&type=5 https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_triggers_order_of_execution.htm

by Tamra at Jul 11, 2024, 06:11 AM

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Carmen

21 days ago

Haha, sounds like a classic case of 'too many cooks in the kitchen'. I bet it's D - these auJaimeation tools need to learn some manners and wait their turn!

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Jenelle

27 days ago

I'm going with A. Those old workflow rules never really go away, do they? Sneaky little buggers.

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Fernanda

29 days ago

C seems like the most likely culprit to me. If the assignment rules aren't referencing the right fields, no wonder the cases are routing weirdly.

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Arlene

22 hours ago

C) Assignment rules no longer reference the correct fields.

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Kimbery

17 days ago

A) The old workflow rules are still active and impacting routing.

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Jaime

1 months ago

Hmm, I'm leaning towards D. Mixing up different auJaimeation tools can definitely lead to unexpected routing issues. Better check the execution order.

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