Salesforce Exam ADM-211 Topic 5 Question 1 Discussion

Actual exam question for Salesforce's ADM-211 exam

Question #: 1
Topic #: 5

What is capability of Live Agent in the Service Cloud Console? Choose 3 answers

AApproval processes can be used to escalate cases in the chat window

BThe articles tool can be used to search for Knowledge articles

CMultiple visitors can chat in one window

DChats can be transferred to other agents

EThe details tab can be used to see information about the visitor

Show Suggested Answer

Suggested Answer: B, D, E

by Paz at May 08, 2022, 05:20 AM

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