Salesforce Exam ADM-201 Topic 8 Question 22 Discussion

Actual exam question for Salesforce's ADM-201 exam

Question #: 22
Topic #: 8

Universal Containers frequently uses Case escalations and wants the ability to track any Cases that has been escalated. The administrator has found that when any escalated Cases are closed, the escalated check automatically unchecks.

What two actions should the administrator configure to meet this requirement?

AUse a Process statuses in Case Status field in support settings.

BSelect show closed statuses in Case status field in support settings.

CModify the time criteria in the escalation rule.

DCreate a custom checkbox field called Has_Been_Excalated_c

Show Suggested Answer

Suggested Answer: C, D

by Casie at May 08, 2022, 11:17 AM

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