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Free Salesforce CRT-261 Exam Dumps
Here you can find all the free questions related with Salesforce Prepare for your Service Cloud Consultant Certification Exam (CRT-261) exam. You can also find on this page links to recently updated premium files with which you can practice for actual Salesforce Prepare for your Service Cloud Consultant Certification Exam . These premium versions are provided as CRT-261 exam practice tests, both as desktop software and browser based application, you can use whatever suits your style. Feel free to try the Prepare for your Service Cloud Consultant Certification Exam premium files for free, Good luck with your Salesforce Prepare for your Service Cloud Consultant Certification Exam .MultipleChoice
Universal Containers wants to monitor customers' social media reactions and opinions. Agents also want to see recent cases that the customer as logged.
What feature should a consultant recommend to meet this requirement?
OptionsMultipleChoice
After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes article type. Support Managers have confirmed that articles of type FAQ exist in Production.
How should a consultant correct this problem?
OptionsMultipleChoice
Universal Containers wants to automate case management for the web support team. When new cases come in from the website they should be routed to the support team to work in the order that they are submitted.
Which approach should a Consultant implement?
OptionsMultipleChoice
Cloud Kicks (CK) recently implemented Knowledge Centered Support to improve the expertise of its agents. The pilot focused on creating articles for the most common support topics. After the pilot, customer satisfaction has improved and average call time has decreased. To continue improving KPIs, CK wants to know where to focus its efforts next.
Which Knowledge dashboard should a consultant use?
OptionsMultipleChoice
A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system.
Which two metrics can be used to assess the success of the new workforce management system? Choose 2 answers
OptionsMultipleChoice
A team of publishers has created and published articles in Salesforce Knowledge. The manager of the help desk wants to verify that the articles are useful to agents. Which reports can the help desk manager use to determine the quality of the articles? (Choose 2)
OptionsMultipleChoice
An Inside Sales Contact Center Manager would like to access the ROI of the Contact Center.
Which three metrics should the Manager use to access the ROI?
Choose 3 answers
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