PMI Exam PMP Topic 2 Question 91 Discussion

Actual exam question for PMI's PMP exam

Question #: 91
Topic #: 2

[All PMP Questions]

A project manager was recently assigned to a banking IT project. The project team has been developing products using a predictive approach for more than 10 years, but management wants the team to change to an agile approach. The project manager met with the team to introduce the agile approach. Most of the team members complained about changing approaches because the performance of this team has always been above average among the IT teams in the bank.

Which two actions should the project manager take? (Choose two)

AInterview the most resistant team members to persuade them to try to accept an agile approach.

BConduct training sessions with the team so that the team can understand what the agile approach and mindset are.

CAsk the team to identify the product backlog and create a kanban board for the team to manage and follow the approach.

DMeet with management to explain the team's resistance to the agile approach and request that they formally ask the team to implement agile.

EBrainstorm with the team to understand the specifics of the team's project and to identity possible alternative approaches for the team.

Show Suggested Answer

Suggested Answer: D

: According to the PMBOK Guide, 6th edition, page 368, communication can be classified into formal and informal, written and verbal, and vertical and horizontal, depending on the context, purpose, and audience of the message. Informal verbal communication, such as a conversation, is a type of communication that is spontaneous, casual, and flexible, and that can be used to exchange information, ideas, opinions, or feedback in a timely and direct manner. Informal verbal communication is suitable for handling a situation where a team member is not performing very well, as it can allow the project lead to express concern, empathy, and support, as well as to identify the root causes of the poor performance, and to explore possible solutions or improvements. Informal verbal communication can also help to maintain a positive and trusting relationship between the project lead and the team member, and to avoid any misunderstanding, resentment, or demotivation that may arise from more formal or written communication.Reference:

PMBOK Guide, 6th edition, page 368

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