Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

PMI Exam PMI-PBA Topic 9 Question 84 Discussion

Actual exam question for PMI's PMI-PBA exam
Question #: 84
Topic #: 9
[All PMI-PBA Questions]

A business analyst is working on a project to implement a new call management system for a help desk. They expected the average time interval to answer a call to decrease over time, but the interval has increased instead.

Which technique should the business analyst use to investigate the problem?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Alba at Aug 05, 2024, 02:10 AM

Limited Time Offer

25%

Off

Get Premium PMI-PBA Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Gerald
1 months ago
Maybe the business analyst should just start answering the calls themselves. How hard can it be, right? Just pick up the phone and say 'Hello, this is the help desk. How may I assist you today?'
upvoted 0 times
...
Rosendo
1 months ago
I wonder if the call center has considered hiring a team of carrier pigeons to deliver the calls directly to the agents. That would definitely speed things up!
upvoted 0 times
...
Barney
1 months ago
Process modeling? Really? That sounds like a lot of work just to figure out what's going wrong. I'd rather just roll up my sleeves and get to the root of the problem.
upvoted 0 times
Dion
5 days ago
C: Process modeling could still be useful to map out the current system and identify potential areas for improvement.
upvoted 0 times
...
Haydee
10 days ago
B: I agree, interviews and observation might not give us the depth of understanding we need.
upvoted 0 times
...
Martin
21 days ago
A: Root cause analysis is definitely the way to go. It's more direct and efficient.
upvoted 0 times
...
...
Nakisha
2 months ago
Interviews with the call center staff could give us some valuable user feedback. They're the ones dealing with this problem firsthand.
upvoted 0 times
Leonard
21 days ago
After the interviews, we can use root cause analysis to identify the underlying reasons for the increased call interval.
upvoted 0 times
...
Alberta
26 days ago
I agree, getting insights directly from the staff could help us understand the root cause of the issue.
upvoted 0 times
...
Rex
1 months ago
Let's start by conducting interviews with the call center staff to gather their feedback.
upvoted 0 times
...
...
Britt
2 months ago
Observation could be useful too. Watching the call center in action might reveal some interesting insights about the process.
upvoted 0 times
Elmira
17 days ago
Maybe interviews could also provide valuable information from the staff about what's causing the increase in call answer time.
upvoted 0 times
...
Staci
22 days ago
I agree, observation could help identify where the issue is coming from.
upvoted 0 times
...
Claribel
29 days ago
Observation could be useful too. Watching the call center in action might reveal some interesting insights about the process.
upvoted 0 times
...
Pilar
2 months ago
C: Observation could be useful too. Watching the call center in action might reveal some interesting insights about the process.
upvoted 0 times
...
Marsha
2 months ago
B: I agree, but we should also consider root cause analysis to dig deeper into the issue.
upvoted 0 times
...
Coletta
2 months ago
A: Let's start with interviews to gather insights from the staff.
upvoted 0 times
...
...
Latrice
2 months ago
Root cause analysis is definitely the way to go here. We need to dig deep and find the underlying issue causing the increased call wait times.
upvoted 0 times
Albert
1 months ago
User 2: Definitely, we need to get to the bottom of this issue as soon as possible.
upvoted 0 times
...
Trina
2 months ago
User 1: I agree, root cause analysis is crucial to figure out what's causing the increase in call wait times.
upvoted 0 times
...
...
Francine
3 months ago
I think interviews could also be useful to gather insights from the help desk staff about what might be causing the increase in call interval.
upvoted 0 times
...
Gracie
3 months ago
I agree with Hayley. Root cause analysis can help identify the underlying issues causing the increase in call interval.
upvoted 0 times
...
Hayley
3 months ago
I think the business analyst should use root cause analysis.
upvoted 0 times
...

Save Cancel