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PMI Exam PMI-PBA Topic 9 Question 84 Discussion
Actual exam question for
PMI's
PMI-PBA exam
Question #: 84
Topic #: 9
[All PMI-PBA Questions]
Topic #: 9
A business analyst is working on a project to implement a new call management system for a help desk. They expected the average time interval to answer a call to decrease over time, but the interval has increased instead.
Which technique should the business analyst use to investigate the problem?
Suggested Answer:
B
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