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PMI Exam PMI-PBA Topic 7 Question 98 Discussion

Actual exam question for PMI's PMI-PBA exam
Question #: 98
Topic #: 7
[All PMI-PBA Questions]

A stakeholder has rejected a project's deliverable because it does not meet the original business need. It is further determined that the deliverable does not meet the requirements identified in the baseline.

What is the best approach to resolve this issue?

Show Suggested Answer Hide Answer
Suggested Answer: B

The best approach to resolve this issue is to suggest re-estimating the requirement and following the change control process. This would allow the project team to assess the impact of the change request, evaluate the feasibility and cost of the modification, and obtain the approval of the stakeholders before implementing the change. A change control process is a method used to manage change requests for projects and big initiatives.It's part of a change management plan, which defines the roles for managing change within a team or company1. Meeting with the customer and apologizing for misunderstanding the business's need is not sufficient, as it does not address the root cause of the problem or propose a solution. Providing the stakeholder with a copy of the approved requirements baseline and moving forward without making a change is not acceptable, as it ignores the stakeholder's feedback and dissatisfaction.Requiring development resources to work overtime to modify the deliverable to satisfy the stakeholder is not advisable, as it may compromise the quality of the work, increase the project cost and risk, and demoralize the team.Reference: PMI Professional in Business Analysis (PMI-PBA) Examination Content Outline2, PMI Guide to Business Analysis3, Business Analysis for Practitioners: A Practice Guide4, What Is a Change Control Process?(with Example Change Log)


by Stanton at Mar 06, 2025, 06:40 AM

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Scot
5 days ago
Ah, the classic 'I'm sorry, but you're wrong' approach. Option C is a bold move, but I'd rather not get on the stakeholder's bad side. Option B is the way to go, folks.
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Bernadine
8 days ago
I think suggesting re-estimating the requirement is a good idea, it shows we are willing to make changes.
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Devora
8 days ago
Definitely not option D. Overtime to fix someone else's mistake? That's just adding insult to injury. Option B is the clear winner here.
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Cassi
14 days ago
But shouldn't we also suggest re-estimating the requirement?
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Gearldine
16 days ago
I agree with Cristina. Option B is the way to go. Trying to force a change without following the proper procedures is a recipe for disaster.
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Cristina
24 days ago
Option B seems like the most reasonable approach. Renegotiating the requirements through the change control process is the best way to address this issue professionally.
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Twana
1 days ago
A) Meet with the customer and apologize for misunderstanding the business's need.
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Jani
11 days ago
B) Suggest re-estimating the requirement and following the change control process.
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Maynard
25 days ago
I agree with Ressie, admitting our mistake is important.
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Ressie
27 days ago
I think we should meet with the customer and apologize.
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