This seems like a straightforward question about project management techniques. I'm pretty confident I know the answer, but I'll double-check my notes just to be sure.
Okay, I've got a strategy for this. I'll focus on the key details about the service representatives' task entry process and see if the underlined text matches that.
Hmm, I'm a bit unsure about this. I know the VOS uses the FortiGuard Global Threat Intelligence database, but I'm not sure if the hash signatures are obtained from there. And I'm not sure if a third-party AV database match automatically deems a file as malicious. I'll have to think this through carefully.
Facilitated workshops all the way! Nothing beats a good old-fashioned group discussion to hash out any issues. Plus, it gives me a chance to show off my amazing facilitation skills.
Facilitated workshops make the most sense to me. Getting everyone in the same room to discuss and agree on the product seems like the best way to ensure acceptance.
Georgeanna
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