MultipleChoice
What is defined as a cause, or potential cause, of one or more incidents?
OptionsMultipleChoice
Which is a purpose of the 'relationship management' practice?
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Which is the CORRECT of the 'R' role in a RACI matrix?
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What is the purpose of the 'relationship management' practice?
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Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions m service quality?
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Which is a recommendation of the guiding principle 'think and work holistically'?
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What is the purpose of the 'relationship management' practice?
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Which statement about IT service management is CORRECT?
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Which is the CORRECT of the 'R' role in a RACI matrix?
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What takes place in the ''Did we get there?'' step of the continual service improvement (CSI) approach?
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