Free PeopleCert ITIL-4-Foundation Exam Dumps and ITIL-4-Foundation Exam Questions

Question No: 1

MultipleChoice

Which is a recommendation of the guiding principle 'think and work holistically'?

Options

AConduct a review of existing service management practices and decide what to keep and what to discard

BReview how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner

CReview service management practices and remove any unnecessary complexity

DUse the four dimensions of service management to ensure coordination of all aspects of an improvement initiative

Question No: 2

MultipleChoice

What should remain uonslani within an organization, even when the organization's objectives change?

Options

AOutputs

BGuiding principles

CService offerings

DOutcomes

Question No: 3

MultipleChoice

Identity the missing word(s) in the blowing sentence.

The purpose of the problem management practice is to reduce the likelihood and impact o' incidents by identifying actual and potential causes of incidents, and managing workarounds and [?].

Options

Aevents

Bcharges

CIT assets

Dknown errors

Question No: 4

MultipleChoice

Which is a key element of :he 'think and work holistically' guiding principle?

Options

AAssessing which procedures can be re-used when improving a service

BUnderstanding the methods applicable to complex systems

CEliminating metrics which do not contribute to achieving an objective

DUsing technology for standard tasks to give people time for complex activities

Question No: 5

MultipleChoice

Which phase of problem management includes the regular assessment of the effectiveness of workarounds?

Options

AProblem identification

BProblem control

CError control

DProblem analysis

Question No: 6

MultipleChoice

Which statement about outcomes is CORRECT9

Options

AOutcomes enable products to be delivered to a stakeholder

BAn outcome defines the amount of money spent on technology for a service

CAn outcome depends on at least one output to deliver a result

DOutcomes provide assurance to stakeholders on how a service performs

Question No: 7

MultipleChoice

What type of chance is often used for resolving incidents or implementing security patches?

Options

ASlandaid uhar ye

BNormal change

CEmergency change

DChange model

Question No: 8

MultipleChoice

Which of the following ensures that a service provider and a service consumer continually co-create value?

Options

AService consumption

BService offerings

CChange enablement

DService relationship management

Question No: 9

MultipleChoice

What is defined as any financially valuable component that can contribute to the delivery of a service?

Options

AConfiguration item

BProduct

CIT asset

DEvent

Question No: 10

MultipleChoice

Which practice requires that staff demonstrate excellent customer service skills, such as empathy and emotional intelligence?

Options

ARelease management

BService desk

CProblem management

DSupplier management