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Which is a recommendation of the guiding principle 'think and work holistically'?
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What should remain uonslani within an organization, even when the organization's objectives change?
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Identity the missing word(s) in the blowing sentence.
The purpose of the problem management practice is to reduce the likelihood and impact o' incidents by identifying actual and potential causes of incidents, and managing workarounds and [?].
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Which is a key element of :he 'think and work holistically' guiding principle?
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Which phase of problem management includes the regular assessment of the effectiveness of workarounds?
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Which statement about outcomes is CORRECT9
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What type of chance is often used for resolving incidents or implementing security patches?
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Which of the following ensures that a service provider and a service consumer continually co-create value?
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What is defined as any financially valuable component that can contribute to the delivery of a service?
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Which practice requires that staff demonstrate excellent customer service skills, such as empathy and emotional intelligence?
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