BlackFriday 2024! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25

Welcome to Pass4Success

- Free Preparation Discussions

Mail Us support@pass4success.com

Location US

Home
Popular vendors
- - Salesforce
  - Microsoft
  - Nutanix
  - Amazon
  - Google
  - CompTIA
  - SAP
  - VMware
  - Fortinet
  - PeopleCert
  - Eccouncil
  - HP
  - Palo Alto Networks
  - Adobe
  - ServiceNow
  - Dell EMC
  - CheckPoint
  - Linux Foundation
Discount Deals New
About
Contact
Login
Sign up

Home
PeopleCert
ITILSC-OSA: ITIL Service Capability Operational Support and Analysis

PeopleCert ITILSC-OSA Exam Questions

Name: PeopleCert ITILSC-OSA Exam
Brand: Pass4Success
SKU: ITILSC-OSA
Price: 69.00 USD
Availability: InStock
Rating: 4.7 (165 reviews)

Status: RETIRED

Exam Name: ITIL Service Capability Operational Support and Analysis

Exam Code: ITILSC-OSA

Related Certification(s): PeopleCert ITIL Certification

Certification Provider: PeopleCert

Actual Exam Duration: 20 Minutes

Number of ITILSC-OSA practice questions in our database: 26 (updated: 11-06-2024)

Expected ITILSC-OSA Exam Topics, as suggested by PeopleCert :

Topic 1: Full Understanding Of Operational Support And Analysis (OSA) Terms And Core Concepts
Topic 2: The Value To The Business Of OSA Activities/ The Lifecycle Within The OSA Context/ Optimizing Service Operation Performance
Topic 3: Interpretation And Analysis Of Event Management Principles/ Activities And Operation Including Its Organizational Structure
Topic 4: The Event Management Process Inclusive Of Its Design Strategy/ The Benefits And Business Value That Can Be Gained From Event Management
Topic 5: Interpretation And Analysis Of Incident Management Principles/ Activities And Operation Including Its Organizational Structure
Topic 6: Techniques And Relationships And The Application Of Them To The Support And Operation Of Effective Service Solutions
Topic 7: The Incident Management Process Inclusive Of Its Components/ Interpretation And Analysis Of Request Fulfilment Principles
Topic 8: Activities And Operation Including Its Organizational Structure/ Interpretation And Analysis Of Problem Management Principles
Topic 9: Techniques And Relationships And The Application Of Them To The Support And Operation Of Effective Service Solutions
Topic 10: Activities And Operation Including Its Organizational Structure/ Interpretation And Analysis Of Access Management Principles
Topic 11: Activities And Operation Including Its Organizational Structure/ Interpretation And Analysis Of Service Desk Principles
Topic 12: The Service Desk Validation Components And Activities/ The Complete End-To-End Process Flow For The Service Desk Function Inclusive Of Design Strategy
Topic 13: Interpretation And Analysis Of OSA Principles/ Inclusive Of Design Strategy, Objectives, Components,Activities
Topic 14: Roles And Operation Including Its Organizational Structure/ Activities And Operation, As Well As Any Interfaces With Other Processes Or Lifecycle Phases

Disscuss PeopleCert ITILSC-OSA Topics, Questions or Ask Anything Related

Submit Cancel

Currently there are no comments in this discussion, be the first to comment!

Free PeopleCert ITILSC-OSA Exam Actual Questions

Note: Premium Questions for ITILSC-OSA were last updated On 11-06-2024 (see below)

Question #1

There have been multiple incidents recorded by the Service Desk. It appears that the network is congested due to multiple connections.

What kind of actions should the Service Desk analyst take in this instance?

AThey should ask the Capacity Manager to expand the capacity of the network

BThey should ask the Problem Manager to look into the problem right away

CThey should ask the Security Manager to check whether too many authorizations may have been issued.

DThey should ask the Service Level Manager to revise the Service Level Agreements (SLA) with a decreased availability target

Reveal Solution Hide Solution

Correct Answer: B

Question #2

What is the best definition of an Incident Model?

AA type of incident involving an authorized Configuration Item (CI)

BThe template used by Service Desk analysts to record incidents

CA set of pre-defined steps to be followed when dealing with a known type of incident

DAn Incident that is easy is solved at first contact

Reveal Solution Hide Solution

Correct Answer: C

Question #3

Which of the following is NOT an objective of Service Operation?

AThorough testing, to ensure that services are designed to meet business needs

BTo deliver and support IT Services

CTo manage the technology used to deliver services

DTo monitor the performance of technology and processes

Reveal Solution Hide Solution

Correct Answer: A

Question #4

Which of the following BEST describes the purpose of Event Management?

ATo detect events, make sense of them and determine the appropriate control action

BTo monitor interactions and exceptions within the infrastructure

CTo monitor and control the activities of technical staff

DTo detect and escalate exceptions to normal service operation

Reveal Solution Hide Solution

Correct Answer: A

Question #5

Functions are best described as?

ASelf-Contained units of organizations

BInter-related activities with a defined goal or output

CClosed loop control systems

DA team of IT staff who provide a single point of contact for all user communication

Reveal Solution Hide Solution

Correct Answer: B

Explore Other PeopleCert Exams

Unlock Premium ITILSC-OSA Exam Questions with Advanced Practice Test Features:

Select Question Types you want
Set your Desired Pass Percentage
Allocate Time (Hours : Minutes)
Create Multiple Practice tests with Limited Questions
Customer Support

Get Full Access Now

Unlock all ITILSC-OSA features

Just for $59 you get

Select Question Types you want
Set your Desired Pass Percentage
Allocate Time (Hours : Minutes)
Create Multiple Practice tests with Limited Questions
Customer Support

Get Full Access Now

Login First To Buy This Product

Password

Questions and Answers Demo

Web-Based Practice Test Demo

Start Demo

Desktop Practice Test

Social Media

Facebook , Twitter
Linkedin , Instagram , Reddit
Pinterest

Email Address

support@pass4success.com
www.Pass4Success.com

Free certification exam questions and discussion forum.
Discuss and find guidance for your upcoming certification exam.

RECENT DISCUSSIONS

21November

Exam C_S4CPR_2408 Topic 1 Question 16 Discussion

SAP Discussions

21November

Exam C_S4CPR_2408 Topic 4 Question 15 Discussion

SAP Discussions

19November

Exam D-PSC-MN-01 Topic 1 Question 7 Discussion

Dell EMC Discussions

SITEMAP

Home
All Exams
About
Contact
Guarantee
Terms and Conditions
Login
Sign up
Privacy Policy
Teach With Us
Courses
FAQs
DMCA
Questions Archive

Log in to Pass4Success

Sign in:

Forgot my password

Don't have an account yet? just sign-up.

Report Comment

Is the comment made by USERNAME spam or abusive?

Commenting

In order to participate in the comments you need to be logged-in.
You can sign-up or login

Save Cancel