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PeopleCert ITIL-4-Foundation Exam Questions
- PeopleCert ITIL Certifications
- PeopleCert ITIL Foundation Certifications
- Topic 1: Service management concepts: Basic concepts of service management are discussed in this topic. It also defines a service, components of service and the value of the service to stakeholders.
- Topic 2: Service value system: A Framework that helps to create, deliver, and manage services, such as Service Value Chain, governance, and guiding principles is discussed in this topic.
- Topic 3: Four dimensions of service management: Four dimensions of effective service management are discussed in this topic.
- Topic 4: Guiding principles: This topic covers seven guiding principles of ITIL 4. It focuses on developing a mindset to adopt ITIL practices and adapting them to your specific needs .
- Topic 5: Service Value Chain: It gives an understanding of those ways through which the Service Value Chain helps organizations create value.
- Topic 6: ITIL practices: Improvement of the process of service development and supporting users is discussed. It also covers those ITIL 4 practices that enable working methods.
- Topic 7: Continuous improvement: ITIL 4 concepts related to continuous improvement are addressed by this topic. It also discusses the ways through which organizations iterate and adapt their processes and services.
- Topic 8: Service Level Agreements: It highlights the role of SLAs in defining and managing service quality. The topic also explains the role of service-level management in this context.
- Topic 9: Key metrics and performance indicators: The significance of defining and tracking metrics and KPIs is the focal point of this topic. The topic discusses the importance measure the performance and effectiveness of IT services.
Free PeopleCert ITIL-4-Foundation Exam Actual Questions
Note: Premium Questions for ITIL-4-Foundation were last updated On Feb. 19, 2025 (see below)
Which component is focused on the activities needed by an organization to help it co-create value?
What is the difference between the 'incident management" and 'service desk' practices'?
What are the KEY stakeholder groups that service providers should cooperate with?
What is the difference between the 'incident management" and 'service desk' practices'?
Which role would is MOST SUITABLE for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?
The purpose of the SLM practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets.SLM involves service level activities, including:
Defining service levels
Documenting
Actively managing them
https://www.bmc.com/blogs/itil-service-level-management/
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