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PeopleCert ITIL-4-Foundation Exam Questions

Exam Name: ITIL 4 Foundation
Exam Code: ITIL-4-Foundation ITIL 4
Related Certification(s):
  • PeopleCert ITIL Certifications
  • PeopleCert ITIL Foundation Certifications
Certification Provider: PeopleCert
Actual Exam Duration: 60 Minutes
Number of ITIL-4-Foundation practice questions in our database: 532 (updated: Dec. 15, 2024)
Expected ITIL-4-Foundation Exam Topics, as suggested by PeopleCert :
  • Topic 1: Service management concepts: Basic concepts of service management are discussed in this topic. It also defines a service, components of service and the value of the service to stakeholders.
  • Topic 2: Service value system: A Framework that helps to create, deliver, and manage services, such as Service Value Chain, governance, and guiding principles is discussed in this topic.
  • Topic 3: Four dimensions of service management: Four dimensions of effective service management are discussed in this topic.
  • Topic 4: Guiding principles: This topic covers seven guiding principles of ITIL 4. It focuses on developing a mindset to adopt ITIL practices and adapting them to your specific needs .
  • Topic 5: Service Value Chain: It gives an understanding of those ways through which the Service Value Chain helps organizations create value.
  • Topic 6: ITIL practices: Improvement of the process of service development and supporting users is discussed. It also covers those ITIL 4 practices that enable working methods.
  • Topic 7: Continuous improvement: ITIL 4 concepts related to continuous improvement are addressed by this topic. It also discusses the ways through which organizations iterate and adapt their processes and services.
  • Topic 8: Service Level Agreements: It highlights the role of SLAs in defining and managing service quality. The topic also explains the role of service-level management in this context.
  • Topic 9: Key metrics and performance indicators: The significance of defining and tracking metrics and KPIs is the focal point of this topic. The topic discusses the importance measure the performance and effectiveness of IT services.
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Tu

4 days ago
Be ready for questions on the service value chain activities. Know their purposes and how they connect to create value.
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Tammara

7 days ago
Pass4Success is a lifesaver! Their practice tests were key to my ITIL 4 Foundation success. Highly recommend!
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Glenn

14 days ago
I am excited to announce that I passed the ITIL 4 Foundation exam. The Pass4Success practice questions were incredibly helpful. There was a question on the ITIL practices, specifically about the purpose of the 'incident management' practice. It was a bit confusing, but I managed to pass.
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Louis

17 days ago
Passed with flying colors! The concept of value co-creation was important. Study how different stakeholders contribute to value creation.
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Kattie

29 days ago
I successfully passed the ITIL 4 Foundation exam, and I owe a lot to the Pass4Success practice questions. One question that had me second-guessing was about the purpose and components of the ITIL service value system. It asked how 'opportunity and demand' influence the system. I wasn't sure, but I still passed!
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Zona

1 months ago
ITIL practices were heavily featured. Focus on understanding the difference between general, service, and technical management practices.
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Delsie

1 months ago
Aced my ITIL 4 Foundation exam today. Couldn't have done it without Pass4Success. Their materials were invaluable!
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Alaine

1 months ago
Passing the ITIL 4 Foundation exam was a great achievement for me, and the Pass4Success practice questions were a key part of my preparation. There was a question on the service value chain, specifically about how the 'engage' activity connects with other activities. It was tough, but I managed to get through it.
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Floyd

2 months ago
The exam had several questions on the 7 guiding principles. Make sure you can explain each one and provide examples of their application.
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Gaston

2 months ago
I am thrilled to share that I passed the ITIL 4 Foundation exam. Thanks to Pass4Success practice questions, I felt well-prepared. One challenging question was about the four dimensions of service management, asking how 'organizations and people' impact service delivery. I wasn't completely confident in my answer, but I passed!
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Elmer

2 months ago
ITIL 4 Foundation certified! Pass4Success made prep a breeze. Their questions were so similar to the real thing!
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Miesha

2 months ago
Thanks to Pass4Success, I aced the exam! Be prepared for questions on the 4 dimensions of service management. Know how they apply to different scenarios.
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Von

3 months ago
Just passed the ITIL 4 Foundation exam! The Pass4Success practice questions were invaluable. There was a tricky question on the ITIL guiding principles, specifically about how 'progress iteratively with feedback' can be applied in an organization. I had to think hard about that one, but I still made it through.
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Ruthann

3 months ago
Just passed my ITIL 4 Foundation exam! The Service Value System was a key topic. Expect questions on its components and how they interact. Study the SVC diagram thoroughly!
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Brice

3 months ago
I recently passed the PeopleCert ITIL 4 Foundation exam, and I have to say, the Pass4Success practice questions were a huge help. One question that stumped me was about the key concepts of service management. It asked how value co-creation is achieved between service providers and consumers. I wasn't entirely sure of the answer, but I managed to pass the exam!
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Nettie

3 months ago
Just passed the ITIL 4 Foundation exam! Thanks Pass4Success for the spot-on practice questions. Saved me loads of time!
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Charlena

4 months ago
Passed ITIL 4 Foundation! Important area: Continual Improvement model. Be ready for questions on the steps and their order. Practice applying the model to different scenarios. Pass4Success provided great practice materials that closely mirrored the actual exam questions. So grateful for their help!
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Deandrea

5 months ago
My exam experience for the PeopleCert ITIL 4 Foundation exam was successful, thanks to the practice questions provided by Pass4Success. The topics of service management concepts and the service value system were crucial for the exam. One question that challenged me was about the Service Value Chain and how it integrates with governance to deliver value to stakeholders. Despite my initial uncertainty, I managed to answer correctly and pass the exam.
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Laurene

5 months ago
ITIL 4 Foundation success! Focus on the 4 dimensions of service management. You might see scenario-based questions asking to identify which dimension is most relevant. Understand how these dimensions apply in various contexts. Pass4Success's exam questions were invaluable for my last-minute prep!
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Carole

6 months ago
Just passed the ITIL 4 Foundation exam! Be prepared for questions on the Service Value System, especially how the guiding principles interact with other components. Study real-world examples of how organizations apply these principles. Thanks to Pass4Success for their spot-on practice questions that helped me prepare efficiently!
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Colene

6 months ago
I recently passed the PeopleCert ITIL 4 Foundation exam with the help of Pass4Success practice questions. The exam covered topics such as service management concepts and the service value system. One question that stood out to me was related to the components of a service and how they contribute to the value of the service. Despite being unsure of the answer at first, I was able to reason through it and pass the exam.
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Gearldine

6 months ago
Just passed the ITIL 4 Foundation exam! Key topic: Service Value System. Expect questions on how the SVS components interact. Study the relationships between guiding principles, governance, and service value chain. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
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Free PeopleCert ITIL-4-Foundation Exam Actual Questions

Note: Premium Questions for ITIL-4-Foundation were last updated On Dec. 15, 2024 (see below)

Question #1

What is the difference between the 'incident management" and 'service desk' practices'?

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Correct Answer: A

The incident management practice aims to minimize the negative impact of incidents by restoring normal service operation as quickly as possible1.This practice involves logging, categorizing, prioritizing, investigating, resolving, and closing incidents2.The service desk practice provides a single point of contact for users and customers to report issues, make requests, or seek guidance1.This practice involves providing communication with users, capturing feedback, managing user satisfaction, and facilitating continual improvement3.Reference:ITIL Foundation - ITIL 4 Edition, page 14;ITIL 4 -- A Pocket Guide, page 32;ITIL 4 Practice Guide: Incident Management, page 7.


Question #2

Which role would is MOST SUITABLE for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?

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Correct Answer: A

The purpose of the SLM practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets.SLM involves service level activities, including:

Defining service levels

Documenting

Actively managing them

https://www.bmc.com/blogs/itil-service-level-management/


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