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PeopleCert CASM Exam Questions
- Topic 1: Agile manifesto core values: This section of the exam measures the skills of Process Designers and covers the significance of cross-functional teams that promote trust, collaboration, and efficiency in achieving organizational goals. Understanding these core values is essential for fostering a productive work environment.
- Topic 2: Adapting Agile thinking: This section assesses the abilities of Consultants and focuses on applying Agile thinking to IT delivery processes. It emphasizes the importance of aligning team efforts with customer needs to deliver solutions more rapidly. A key skill measured here is the ability to prioritize customer requirements effectively.
- Topic 3: Agile concepts and practices: This part evaluates the knowledge of DevOps Developers regarding how various frameworks such as DevOps, ITIL, SRE, Lean, and Scrum facilitate Agile Service Management. These practices are vital for driving business value and improving service delivery.
- Topic 4: Scrum roles and events: This section measures the understanding of Process Designers concerning Agile processes, including Scrum roles, events, and artifacts. It highlights their relationship to process improvement, ensuring that participants can effectively navigate and implement Scrum methodologies.
- Topic 5: Two aspects of Agile Service Management: This area focuses on the skills of Consultants in learning about Agile Process Improvement and Agile Process Engineering. It ensures that processes are streamlined and effective, crucial for maintaining agility in service management.
- Topic 6: Agile process improvement goals: This section assesses the capabilities of DevOps Developers in sustaining process improvements while enhancing automation. The goal is to achieve better efficiency and performance within organizations.
- Topic 7: Continuous Process Improvement: Discusses the necessity of ongoing process improvement through reviews and automation, ensuring that processes evolve to meet changing needs effectively.
Free PeopleCert CASM Exam Actual Questions
Note: Premium Questions for CASM were last updated On Jan. 08, 2025 (see below)
What is Agile Service Management?
Agile Service Management integrates Agile principles into service management processes to ensure they are efficient, customer-centric, and adaptive. Let's analyze the options:
A . Incorrect. While Agile Service Management does improve service delivery and reliability, calling it solely a cultural movement is too narrow.
B . Incorrect. This describes Lean principles rather than Agile Service Management.
C . Incorrect. This describes DevOps rather than Agile Service Management.
D . Correct. Agile Service Management focuses on adapting service processes to align with Agile values, balancing flexibility with adequate control to ensure efficiency.
ITIL 4 Service Value System.
Agile Service Management Guide (Agile and ITIL integration).
What is an Epic?
An Epic is a larger work item that is broken down into smaller, related user stories. It is not directly tied to Sprint requirements.
A . Incorrect. An Epic is not a single user story; it encompasses multiple related user stories.
B . Correct. Epics represent a grouping of related user stories that contribute to a larger feature or objective.
C . Incorrect. Epics are not necessarily scoped to a single Sprint; they may span multiple Sprints.
D . Incorrect. While related stories are correct, the reference to Sprint requirements is inaccurate.
Agile Glossary: Definition of Epics.
Which statement about Practice Backlog Refinement is TRUE?
Practice Backlog Refinement involves continuous improvement of the backlog to ensure it is actionable and aligns with team goals.
A . Correct. Refinement involves adding detail to user stories to make them ready for implementation.
B . Correct. During refinement, outdated or irrelevant user stories are removed to maintain backlog clarity.
C . Correct. Refinement helps prioritize and prepare user stories for inclusion in the next Sprint.
D . Correct. All of these actions are part of the refinement process.
Scrum Guide 2020: Backlog Refinement process.
What does the Sprint Backlog provide the Agile Service Management Team?
The Sprint Backlog provides the team with a clear understanding of what needs to be done and the freedom to self-manage to achieve the Sprint Goal.
A . Correct. The Sprint Backlog includes a plan for how the team will meet the Sprint requirements.
B . Incorrect. While the Sprint Backlog lists work items, this alone doesn't cover its full purpose.
C . Correct. Agile teams are self-managing, and the Sprint Backlog empowers them to organize their work autonomously.
D . Correct. Both A and C accurately describe the purpose of the Sprint Backlog.
Scrum Guide 2020: Purpose and contents of the Sprint Backlog.
Which statement describes the Definition of Done?
The Definition of Done (DoD) is a shared understanding of what constitutes completeness for a backlog item or increment, ensuring transparency and quality.
A . Incorrect. This describes Sprint requirements, not the Definition of Done.
B . Correct. The DoD is an agreement among the team about the criteria that must be met for work to be considered done.
C . Incorrect. The Sprint Review reflects completed work but does not define the DoD.
D . Incorrect. Completing work for a Sprint doesn't necessarily mean adhering to the DoD.
Scrum Guide 2020: Definition of Done.
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