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PeopleCert CASM Exam Questions
- Topic 1: Agile manifesto core values: This section of the exam measures the skills of Process Designers and covers the significance of cross-functional teams that promote trust, collaboration, and efficiency in achieving organizational goals. Understanding these core values is essential for fostering a productive work environment.
- Topic 2: Adapting Agile thinking: This section assesses the abilities of Consultants and focuses on applying Agile thinking to IT delivery processes. It emphasizes the importance of aligning team efforts with customer needs to deliver solutions more rapidly. A key skill measured here is the ability to prioritize customer requirements effectively.
- Topic 3: Agile concepts and practices: This part evaluates the knowledge of DevOps Developers regarding how various frameworks such as DevOps, ITIL, SRE, Lean, and Scrum facilitate Agile Service Management. These practices are vital for driving business value and improving service delivery.
- Topic 4: Scrum roles and events: This section measures the understanding of Process Designers concerning Agile processes, including Scrum roles, events, and artifacts. It highlights their relationship to process improvement, ensuring that participants can effectively navigate and implement Scrum methodologies.
- Topic 5: Two aspects of Agile Service Management: This area focuses on the skills of Consultants in learning about Agile Process Improvement and Agile Process Engineering. It ensures that processes are streamlined and effective, crucial for maintaining agility in service management.
- Topic 6: Agile process improvement goals: This section assesses the capabilities of DevOps Developers in sustaining process improvements while enhancing automation. The goal is to achieve better efficiency and performance within organizations.
- Topic 7: Continuous Process Improvement: Discusses the necessity of ongoing process improvement through reviews and automation, ensuring that processes evolve to meet changing needs effectively.
Free PeopleCert CASM Exam Actual Questions
Note: Premium Questions for CASM were last updated On Mar. 20, 2026 (see below)
What is a value stream?
A value stream is a series of steps or activities that an organization undertakes to deliver value to a customer, starting from the initial request to the final delivery of a product or service. It represents the end-to-end flow of value and includes all tasks necessary for the creation and delivery of the product or service, regardless of whether they are performed by development teams, operations, or other departments.
Option Analysis:
A . Incorrect. While agility involves doing something as and when needed, this doesn't define a value stream.
B . Partially correct but too narrow. A value stream encompasses more than just development and deployment; it includes all activities related to delivering customer value.
C . Correct. This encapsulates the end-to-end activities from customer request to delivery, which aligns with the value stream concept in Lean and Agile practices.
D . Incorrect. This defines 'value' in IT services, not the concept of a value stream.
Lean Thinking by James P. Womack and Daniel T. Jones
SAFe Framework: Understanding Value Streams
ITIL 4: Managing Professional - High-Velocity IT, which includes value streams as part of ITSM evolution.
Which of the following is one of the MOST important outcomes of any Practice/Microprocess Planning?
Effective planning for a practice or microprocess involves setting measurable outcomes and prioritizing tasks to ensure value delivery.
A . Correct. Metrics are vital to track progress and evaluate the impact of improvements.
B . Correct. Prioritizing the next steps helps the team focus on delivering value incrementally.
C . Incorrect. Agile discourages creating overly detailed plans, favoring adaptability.
D . Correct. Both metrics and prioritization are critical outcomes of effective planning.
ITIL 4: Metrics and priorities in process improvement.
Scrum Guide 2020: Planning and prioritization principles.
Which is NOT one of the underlying principles of the Agile Manifesto?
The Agile Manifesto outlines 12 principles, and while delivering value frequently is one of them, 'delivering working software daily' is not explicitly stated. Let's evaluate the options:
A . Correct. The Agile Manifesto states that 'working software is the primary measure of progress.'
B . Incorrect. The principle states, 'Deliver working software frequently, from a couple of weeks to a couple of months,' but it does not specify daily delivery. This makes 'daily' incorrect.
C . Correct. Satisfying the customer through early and continuous delivery is the highest priority in Agile.
D . Correct. Simplicity, or minimizing unnecessary work, is one of the core principles in Agile.
Agile Manifesto: agilemanifesto.org
Principle 3: 'Deliver working software frequently...'
Principle 10: 'Simplicity---the art of maximizing the amount of work not done---is essential.'
Which statement about Agile is INCORRECT?
Agile is:
Agile is often misunderstood, and one common misconception is treating it as a methodology. Let's analyze the options:
A . Correct. Agile is applicable beyond software development. It originated in software but has since been applied to areas like marketing, operations, and even HR.
B . Incorrect. Agile is not a methodology. It is a mindset or philosophy characterized by values and principles outlined in the Agile Manifesto. Frameworks like Scrum, Kanban, or SAFe operationalize Agile, but Agile itself is not prescriptive.
C . Correct. Agile is defined by its guiding values and principles, which include customer collaboration, responding to change, and delivering value frequently.
D . Correct. Frameworks like Scrum and SAFe, as well as processes, help bring Agile principles into practice.
Agile Manifesto: agilemanifesto.org
''Scrum Guide 2020'' and ''Kanban Method'' for frameworks operationalizing Agile.
An organization's CIO believes they will better serve customers if they become more Agile. How can an organization become more Agile?
Becoming more Agile requires fostering collaboration, flexibility, and customer focus. Let's evaluate the options:
A . Incorrect. While IT plays a crucial role in Agile transformation, solely focusing on software development doesn't address Agile principles like collaboration, iterative value delivery, and responsiveness to change.
B . Incorrect. Strict control over changes contradicts Agile principles, which encourage adaptability and welcoming change throughout development.
C . Correct. Collaboration is a core value in Agile, emphasizing interactions among teams, customers, and stakeholders to deliver value effectively.
D . Incorrect. While collaboration is correct, pairing it with a narrow IT focus (option A) doesn't reflect a holistic Agile transformation.
Agile Manifesto (Individual and interactions over processes and tools).
Principles of Agile Transformation: Collaboration and adaptability are key.
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