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PeopleCert CASM Exam Questions
- Topic 1: Agile manifesto core values: This section of the exam measures the skills of Process Designers and covers the significance of cross-functional teams that promote trust, collaboration, and efficiency in achieving organizational goals. Understanding these core values is essential for fostering a productive work environment.
- Topic 2: Adapting Agile thinking: This section assesses the abilities of Consultants and focuses on applying Agile thinking to IT delivery processes. It emphasizes the importance of aligning team efforts with customer needs to deliver solutions more rapidly. A key skill measured here is the ability to prioritize customer requirements effectively.
- Topic 3: Agile concepts and practices: This part evaluates the knowledge of DevOps Developers regarding how various frameworks such as DevOps, ITIL, SRE, Lean, and Scrum facilitate Agile Service Management. These practices are vital for driving business value and improving service delivery.
- Topic 4: Scrum roles and events: This section measures the understanding of Process Designers concerning Agile processes, including Scrum roles, events, and artifacts. It highlights their relationship to process improvement, ensuring that participants can effectively navigate and implement Scrum methodologies.
- Topic 5: Two aspects of Agile Service Management: This area focuses on the skills of Consultants in learning about Agile Process Improvement and Agile Process Engineering. It ensures that processes are streamlined and effective, crucial for maintaining agility in service management.
- Topic 6: Agile process improvement goals: This section assesses the capabilities of DevOps Developers in sustaining process improvements while enhancing automation. The goal is to achieve better efficiency and performance within organizations.
- Topic 7: Continuous Process Improvement: Discusses the necessity of ongoing process improvement through reviews and automation, ensuring that processes evolve to meet changing needs effectively.
Free PeopleCert CASM Exam Actual Questions
Note: Premium Questions for CASM were last updated On Mar. 25, 2025 (see below)
An organization's CIO believes they will better serve customers if they become more Agile. How can an organization become more Agile?
Becoming more Agile requires fostering collaboration, flexibility, and customer focus. Let's evaluate the options:
A . Incorrect. While IT plays a crucial role in Agile transformation, solely focusing on software development doesn't address Agile principles like collaboration, iterative value delivery, and responsiveness to change.
B . Incorrect. Strict control over changes contradicts Agile principles, which encourage adaptability and welcoming change throughout development.
C . Correct. Collaboration is a core value in Agile, emphasizing interactions among teams, customers, and stakeholders to deliver value effectively.
D . Incorrect. While collaboration is correct, pairing it with a narrow IT focus (option A) doesn't reflect a holistic Agile transformation.
Agile Manifesto (Individual and interactions over processes and tools).
Principles of Agile Transformation: Collaboration and adaptability are key.
Which of the following is one of the MOST important outcomes of any Practice/Microprocess Planning?
Effective planning for a practice or microprocess involves setting measurable outcomes and prioritizing tasks to ensure value delivery.
A . Correct. Metrics are vital to track progress and evaluate the impact of improvements.
B . Correct. Prioritizing the next steps helps the team focus on delivering value incrementally.
C . Incorrect. Agile discourages creating overly detailed plans, favoring adaptability.
D . Correct. Both metrics and prioritization are critical outcomes of effective planning.
ITIL 4: Metrics and priorities in process improvement.
Scrum Guide 2020: Planning and prioritization principles.
Which statement describes the Definition of Done?
The Definition of Done (DoD) is a shared understanding of what constitutes completeness for a backlog item or increment, ensuring transparency and quality.
A . Incorrect. This describes Sprint requirements, not the Definition of Done.
B . Correct. The DoD is an agreement among the team about the criteria that must be met for work to be considered done.
C . Incorrect. The Sprint Review reflects completed work but does not define the DoD.
D . Incorrect. Completing work for a Sprint doesn't necessarily mean adhering to the DoD.
Scrum Guide 2020: Definition of Done.
Which of the following is one of the MOST important outcomes of any Practice/Microprocess Planning?
Effective planning for a practice or microprocess involves setting measurable outcomes and prioritizing tasks to ensure value delivery.
A . Correct. Metrics are vital to track progress and evaluate the impact of improvements.
B . Correct. Prioritizing the next steps helps the team focus on delivering value incrementally.
C . Incorrect. Agile discourages creating overly detailed plans, favoring adaptability.
D . Correct. Both metrics and prioritization are critical outcomes of effective planning.
ITIL 4: Metrics and priorities in process improvement.
Scrum Guide 2020: Planning and prioritization principles.
What is Agile Service Management?
Agile Service Management integrates Agile principles into service management processes to ensure they are efficient, customer-centric, and adaptive. Let's analyze the options:
A . Incorrect. While Agile Service Management does improve service delivery and reliability, calling it solely a cultural movement is too narrow.
B . Incorrect. This describes Lean principles rather than Agile Service Management.
C . Incorrect. This describes DevOps rather than Agile Service Management.
D . Correct. Agile Service Management focuses on adapting service processes to align with Agile values, balancing flexibility with adequate control to ensure efficiency.
ITIL 4 Service Value System.
Agile Service Management Guide (Agile and ITIL integration).
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