PeopleCert Exam ITILSC-OSA Topic 6 Question 11 Discussion

Actual exam question for PeopleCert's ITILSC-OSA exam

Question #: 11
Topic #: 6

What is the difference between a Known Error and a Problem?

AThe underlying cause of a Known Error is known. The underlying cause of a Problem is not known

BA Known Error involves an error in the IT infrastructure, A

CProblem does not involve such an error.

DA Known Error always originates from an Incident. This is not always the case with a Problem

EWith a Problem, the relevant Configuration Items have been identified. This is not the case with a Known Error.

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Suggested Answer: A

by Winfred at May 04, 2022, 12:36 PM

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