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PeopleCert Exam ITIL-Practitioner Topic 1 Question 62 Discussion

Actual exam question for PeopleCert's ITIL-Practitioner exam
Question #: 62
Topic #: 1
[All ITIL-Practitioner Questions]

The project manager is writing a business case for the improvement. This business case explains how following the CSI approach will contribute to the improvement work.

Which is a correct description of the purpose of a CSI step in this improvement work?

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Suggested Answer: D

by Hyun at Dec 09, 2024, 07:27 AM

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Maurine
2 months ago
Wait, so the project manager is writing a business case, but they need to define measurable steps for the project? That's like trying to build a house without a blueprint. Interesting logic there!
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Dick
2 months ago
I agree with Elenor. The business case should outline how the CSI approach will contribute to the improvement work, which is what option B describes.
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Sherill
9 days ago
C) 'What is the vision?' will identify the best ITSM software tool to use.
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Norah
18 days ago
B) 'How do we get there?' will specify the objectives and business case for the project.
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Isaiah
20 days ago
A) 'Where are we now?' will document process issues that need to be resolved.
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Weldon
2 months ago
Haha, option C is definitely wrong. The vision step is not about choosing software - that's like putting the cart before the horse!
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Heike
23 days ago
D) 'Did we get there?' will define measurable steps for the project.
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Tony
28 days ago
B) 'How do we get there?' will specify the objectives and business case for the project.
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Breana
1 months ago
A) 'Where are we now?' will document process issues that need to be resolved.
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Ma
2 months ago
I'm not sure about that. Isn't the 'What is the vision?' step more about defining the desired future state, rather than identifying the ITSM software tool? This question is tricky.
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Carissa
22 days ago
I'm not sure about that. Isn't the 'What is the vision?' step more about defining the desired future state, rather than identifying the ITSM software tool? This question is tricky.
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Cheryl
24 days ago
C) 'What is the vision?' will identify the best ITSM software tool to use.
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Carman
28 days ago
B) 'How do we get there?' will specify the objectives and business case for the project.
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Roxanne
2 months ago
A) 'Where are we now?' will document process issues that need to be resolved.
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Elenor
3 months ago
Option B seems to be the correct answer. The 'How do we get there?' step in the CSI approach would specify the objectives and business case for the improvement project.
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Markus
1 months ago
User 2: I agree, 'How do we get there?' does sound like it specifies the objectives and business case.
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Georgiann
2 months ago
User 1: I think option B is the right choice.
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Edgar
3 months ago
I disagree. I think the purpose is to specify objectives and the business case, so option B) makes more sense to me.
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Skye
3 months ago
I agree with you, Nada. That's why option A) seems like the correct description.
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Nada
3 months ago
I think the purpose of a CSI step is to identify process issues that need to be resolved.
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