PeopleCert Exam ITIL-Practitioner Topic 1 Question 16 Discussion

Actual exam question for PeopleCert's ITIL-Practitioner exam

Question #: 16
Topic #: 1

A number of service desk staff do not like the planned improvements and have offered alternative solutions.

The project manager has decided to involve them in the design and review process.

This is an example of using which tactic?

APrioritize the change against other changes.

BBe open and honest.

CCreate and communicate quick wins.

DResistance is not always necessarily negative.

Show Suggested Answer

Suggested Answer: D

by Nu at May 03, 2022, 07:48 PM

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