PeopleCert Exam ITIL-DSV Topic 8 Question 15 Discussion

Actual exam question for PeopleCert's ITIL-DSV exam

Question #: 15
Topic #: 8

An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?

AThe service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization

BThe service provider's business analysis team negotiates detailed requirements with the organization during the 'offer' stage of the relationship

CThe organization provides a request for proposal (RfP) to the service provider, so they can understand the needs, and design the service to meet these needs

DThe service provider's 'service level management' team negotiates detailed requirements with the organization during the 'co-create' stage of the relationship

Show Suggested Answer

Suggested Answer: A

In the case of using an out-of-the-box service from a large service provider, the service provider typically knows about the organization's needs because 'The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization.' ITIL 4 indicates that standardized services are often designed based on common market needs rather than being tailored to the specific needs of individual customers, which is common with large, scalable service offerings.

by Melynda at Dec 05, 2024, 10:17 PM

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Kimbery

8 days ago

Option C seems like the most reasonable choice. The organization should provide an RfP so the service provider can design the service to meet their unique needs.

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Caprice

9 days ago

I think option B is the correct answer. The service provider's business analysis team would need to negotiate the detailed requirements with the organization during the offer stage to understand their specific needs.

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