PeopleCert Exam ITIL-DSV Topic 8 Question 15 Discussion

Actual exam question for PeopleCert's ITIL-DSV exam

Question #: 15
Topic #: 8

An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?

AThe service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization

BThe service provider's business analysis team negotiates detailed requirements with the organization during the 'offer' stage of the relationship

CThe organization provides a request for proposal (RfP) to the service provider, so they can understand the needs, and design the service to meet these needs

DThe service provider's 'service level management' team negotiates detailed requirements with the organization during the 'co-create' stage of the relationship

Show Suggested Answer

Suggested Answer: A

In the case of using an out-of-the-box service from a large service provider, the service provider typically knows about the organization's needs because 'The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization.' ITIL 4 indicates that standardized services are often designed based on common market needs rather than being tailored to the specific needs of individual customers, which is common with large, scalable service offerings.

by Melynda at Dec 05, 2024, 10:17 PM

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Dewitt

2 months ago

I believe the organization should provide a request for proposal to ensure the service provider understands their specific needs.

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Grover

2 months ago

I think the service provider should negotiate detailed requirements with the organization during the 'offer' or 'co-create' stage to tailor the service to their needs.

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Geoffrey

2 months ago

I agree with you, Marlon. Maybe they analyze the market trends to understand the general needs.

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King

2 months ago

I bet the service provider's team is sitting around a conference table, sipping coffee and saying, 'Yeah, we totally understand your needs. Trust us.'

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Jarod

28 days ago

B) The service provider's business analysis team negotiates detailed requirements with the organization during the 'offer' stage of the relationship

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Dawne

1 months ago

C) The organization provides a request for proposal (RfP) to the service provider, so they can understand the needs, and design the service to meet these needs

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Katina

2 months ago

A) The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization

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Marlon

2 months ago

I think the service provider must have some idea about the organization's needs before offering a service.

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Yong

2 months ago

Haha, the 'co-create' stage? What is this, a group project? I'm going with option B, that sounds the most professional.

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Celestina

2 months ago

Hmm, I'm not sure about this one. The service provider's marketing team considering generic market needs doesn't seem like it would work for a specific organization.

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Oren

1 months ago

D) The service provider's 'service level management' team negotiates detailed requirements with the organization during the 'co-create' stage of the relationship

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Dorthy

1 months ago

C) The organization provides a request for proposal (RfP) to the service provider, so they can understand the needs, and design the service to meet these needs

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Buffy

1 months ago

B) The service provider's business analysis team negotiates detailed requirements with the organization during the 'offer' stage of the relationship

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Moon

2 months ago

A) The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization

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Kimbery

2 months ago

Option C seems like the most reasonable choice. The organization should provide an RfP so the service provider can design the service to meet their unique needs.

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Caprice

2 months ago

I think option B is the correct answer. The service provider's business analysis team would need to negotiate the detailed requirements with the organization during the offer stage to understand their specific needs.

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Fletcher

1 months ago

That's true. It's important for both parties to communicate effectively to ensure the service meets the organization's requirements.

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Aliza

1 months ago

Then the service provider might not be able to tailor the service to meet the organization's specific needs.

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Laurena

2 months ago

But what if the organization doesn't provide detailed requirements during the offer stage?

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Reed

2 months ago

I agree, option B makes sense. The business analysis team needs to understand the organization's needs.

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