PeopleCert Exam ITIL-DSV Topic 4 Question 13 Discussion

Actual exam question for PeopleCert's ITIL-DSV exam

Question #: 13
Topic #: 4

An internal IT service provider does not have all the skills needed to create and deliver a new service, but could develop them with enough time. There are many external service providers who can provide this service. Which approach should the organization follow to decide if they should use the internal service provider or to source the service externally?

AStart by reviewing organizational policies for sourcing services, then identify the most important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers

BStart by understanding the cost of procuring the service internally and externally, then ask internal and external service providers to complete a 'request for quotation1 documenting their preferred solution

CStart by asking the internal service provider to develop the required skills, then use these newly developed skills to create and deliver the new service internally

DStart by analysing and documenting the detailed service requirements, then ask external service providers to respond to a 'request for information1 documenting how they would deliver to these requirements

Show Suggested Answer

Suggested Answer: A

The organization should 'Start by reviewing organizational policies for sourcing services, then identify the most important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers.' ITIL 4 advises that when deciding whether to source a service internally or externally, it is crucial to consider organizational policies, identify key criteria for selection, and use a structured approach like a decision matrix to make an informed choice.

by Ryan at Oct 19, 2024, 11:27 PM

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Benton

2 months ago

I vote for Option F: Hire a psychic to see into the future and tell us which option will work best. Can't go wrong with a little mystical flair.

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Francoise

2 months ago

Option E: Flip a coin and let fate decide. It's quicker than all this 'decision matrix' nonsense.

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Buck

18 days ago

E) Flip a coin and let fate decide. It's quicker than all this 'decision matrix' nonsense.

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Shawna

1 months ago

B) Start by understanding the cost of procuring the service internally and externally, then ask internal and external service providers to complete a 'request for quotation1 documenting their preferred solution

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Nina

1 months ago

A) Start by reviewing organizational policies for sourcing services, then identify the most important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers

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Sharen

2 months ago

D looks solid. Get those service requirements nailed down first, then let the external providers show their stuff.

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Frank

19 days ago

Definitely, it's all about making sure the external providers can meet the specific requirements of the organization.

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Ocie

22 days ago

I think it's important to have a clear understanding of what the organization needs before considering external options.

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Norah

1 months ago

Agreed, having detailed service requirements is crucial before engaging with external providers.

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Olene

1 months ago

D looks solid. Get those service requirements nailed down first, then let the external providers show their stuff.

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Gregoria

2 months ago

I think option D is the best approach. We should analyze and document the detailed service requirements first.

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Denny

2 months ago

I agree with Selma. We need to identify the most important criteria for selecting a service provider.

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Alyce

2 months ago

C is interesting, but I'd be worried the internal team might take too long to develop the skills. Time is money, you know?

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Selma

2 months ago

I think we should start by reviewing organizational policies for sourcing services.

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Yan

2 months ago

I'm not sure about B. Asking for quotes before fully understanding the requirements could lead to some shady deals.

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Avery

1 months ago

D) Start by analysing and documenting the detailed service requirements, then ask external service providers to respond to a 'request for information1 documenting how they would deliver to these requirements

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Aja

1 months ago

C) Start by asking the internal service provider to develop the required skills, then use these newly developed skills to create and deliver the new service internally

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