PeopleCert Exam ITIL-DSV Topic 3 Question 17 Discussion

Actual exam question for PeopleCert's ITIL-DSV exam

Question #: 17
Topic #: 3

A service provider has received information from market analysis which shows that there is strong demand for one of its products in countries in which it does not usually operate. Which activity should the service provider perform now?

AUnderstand and influence the behaviour of different user profiles

BHandle improvement opportunities in a professional manner

CProduce a cost model that considers all the resources needed

DEvaluate pricing mechanisms to ensure they drive the desired behaviour

Show Suggested Answer

Suggested Answer: A

When a service provider identifies a strong demand for one of its products in new markets, the next step is to 'Understand and influence the behavior of different user profiles.' ITIL 4 emphasizes the importance of understanding customer and user profiles to tailor services and marketing strategies effectively. By understanding the behavior and needs of different user profiles in these new markets, the service provider can better position its product and influence purchasing decisions.

by Nada at Jan 23, 2025, 02:34 AM

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