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PeopleCert Exam ITIL-DSV Topic 3 Question 17 Discussion

Actual exam question for PeopleCert's ITIL-DSV exam
Question #: 17
Topic #: 3
[All ITIL-DSV Questions]

A service provider has received information from market analysis which shows that there is strong demand for one of its products in countries in which it does not usually operate. Which activity should the service provider perform now?

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Suggested Answer: A

When a service provider identifies a strong demand for one of its products in new markets, the next step is to 'Understand and influence the behavior of different user profiles.' ITIL 4 emphasizes the importance of understanding customer and user profiles to tailor services and marketing strategies effectively. By understanding the behavior and needs of different user profiles in these new markets, the service provider can better position its product and influence purchasing decisions.


Contribute your Thoughts:

Truman
1 days ago
Option A is the way to go. Understand your users, and you can influence them more effectively. That's just good business sense!
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Raina
6 days ago
I think the service provider should evaluate pricing mechanisms.
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Charolette
7 days ago
Option C, for sure. Gotta have those cost models ready to go. Can't be out there winging it, you know?
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Antione
21 days ago
Option C seems like the obvious choice here. Gotta crunch those numbers to make sure the venture is financially viable, right?
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Mireya
6 days ago
Definitely, a cost model that considers all the resources needed is crucial for making informed decisions.
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Laura
10 days ago
Option C seems like the obvious choice here. Gotta crunch those numbers to make sure the venture is financially viable, right?
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