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PeopleCert Exam ITIL-DSV Topic 3 Question 17 Discussion

Actual exam question for PeopleCert's ITIL-DSV exam
Question #: 17
Topic #: 3
[All ITIL-DSV Questions]

A service provider has received information from market analysis which shows that there is strong demand for one of its products in countries in which it does not usually operate. Which activity should the service provider perform now?

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Suggested Answer: A

When a service provider identifies a strong demand for one of its products in new markets, the next step is to 'Understand and influence the behavior of different user profiles.' ITIL 4 emphasizes the importance of understanding customer and user profiles to tailor services and marketing strategies effectively. By understanding the behavior and needs of different user profiles in these new markets, the service provider can better position its product and influence purchasing decisions.


by Nada at Jan 23, 2025, 02:34 AM

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Mattie
1 months ago
I'm feeling Option D. Pricing is the key to the kingdom, as they say. Or was that something about the door? Eh, close enough.
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Raina
1 months ago
That's a good point, understanding user behavior is important too.
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Gerri
1 months ago
But shouldn't they also understand and influence different user profiles?
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Kate
1 months ago
Option B? Really? That's like putting a bandaid on a bullet wound. This is about expansion, not just 'improving' things.
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Cassi
16 days ago
D) Evaluate pricing mechanisms to ensure they drive the desired behaviour
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Tina
18 days ago
A) Understand and influence the behaviour of different user profiles
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Bok
1 months ago
I agree with Raina, pricing mechanisms are crucial for driving desired behavior.
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Truman
2 months ago
Option A is the way to go. Understand your users, and you can influence them more effectively. That's just good business sense!
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Ashlyn
25 days ago
User 4: Understanding user profiles can really help in expanding into new markets. It's a smart move.
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Salome
26 days ago
User 3: It's all about influencing behavior in a positive way. That's how you drive demand for your product.
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Shawnta
28 days ago
User 2: I agree. Once you know your users, you can tailor your approach to meet their needs.
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Lashawn
1 months ago
User 1: Option A is definitely important. Understanding user behavior is key.
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Raina
2 months ago
I think the service provider should evaluate pricing mechanisms.
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Charolette
2 months ago
Option C, for sure. Gotta have those cost models ready to go. Can't be out there winging it, you know?
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Tracey
8 days ago
D) Evaluate pricing mechanisms to ensure they drive the desired behaviour
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Aleshia
9 days ago
C) Produce a cost model that considers all the resources needed
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Carli
1 months ago
B) Handle improvement opportunities in a professional manner
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Gladys
1 months ago
A) Understand and influence the behaviour of different user profiles
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Antione
2 months ago
Option C seems like the obvious choice here. Gotta crunch those numbers to make sure the venture is financially viable, right?
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Mireya
2 months ago
Definitely, a cost model that considers all the resources needed is crucial for making informed decisions.
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Laura
2 months ago
Option C seems like the obvious choice here. Gotta crunch those numbers to make sure the venture is financially viable, right?
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