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PeopleCert Exam ITIL-DSV Topic 3 Question 1 Discussion

Actual exam question for PeopleCert's ITIL-DSV exam
Question #: 1
Topic #: 3
[All ITIL-DSV Questions]

In the context of the 'five principles of service design thinking', which principle includes combining touchpoints and interactions into service moments?

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Suggested Answer: A

In the context of the 'five principles of service design thinking,' the principle that includes combining touchpoints and interactions into service moments is 'Sequencing.' ITIL 4 explains that sequencing involves arranging service interactions in a logical order to create meaningful and effective service moments, ensuring a cohesive and satisfying user experience.


by Thersa at Aug 28, 2024, 07:17 AM

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Juliann
2 months ago
I'm going to go with B) Evidencing. It just makes sense to me that this would be the principle that deals with creating tangible touchpoints and interactions.
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Serina
2 months ago
I think the answer is B) Evidencing because it involves creating evidence of service moments.
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Maile
2 months ago
Haha, I bet the answer is A) Sequencing. That's the one where you put the steps in the right order, like a well-choreographed dance routine!
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Ammie
2 months ago
But doesn't co-creative focus more on involving users in the design process?
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Georgene
2 months ago
Hmm, I'm leaning towards D) User-centered. Isn't that the principle that puts the user's needs and experiences at the forefront of the design?
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Leeann
23 days ago
D) User-centered prioritizes the user's needs and experiences.
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Arlene
29 days ago
C) Co-creative emphasizes collaboration with users in the design process.
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Georgene
1 months ago
B) Evidencing focuses on providing evidence of the service's value.
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Lai
1 months ago
A) Sequencing involves arranging touchpoints in a meaningful order.
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Carmen
1 months ago
I think it's actually C) Co-creative, where users and designers work together to create the service.
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Melda
1 months ago
Yes, you're right. User-centered design focuses on understanding the user's perspective.
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Onita
2 months ago
Nah, I'm pretty sure it's C) Co-creative. That's all about involving the user in the design process, right?
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Maryann
2 months ago
I think it's B) Evidencing. That's the principle that focuses on making the service experience tangible and visible to the user.
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Rosendo
1 months ago
I think it's C) Co-creative. This principle emphasizes collaboration between users and service providers to design meaningful service moments.
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Rosendo
2 months ago
I believe it's A) Sequencing. It involves organizing touchpoints and interactions in a logical order to create a seamless service experience.
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Lang
2 months ago
I disagree, I believe it's C) Co-creative.
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Ammie
2 months ago
I think the answer is A) Sequencing.
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