PeopleCert Exam ITIL-4-Transition Topic 1 Question 27 Discussion

Actual exam question for PeopleCert's ITIL-4-Transition exam

Question #: 27
Topic #: 1

An organization is reviewing the support of its IT services.

Which is an example of an 'outside in' approach?

AUnderstanding how infrastructure and application suppliers are involved in the end-to-end value chain for the support of services

BConducting customer and user satisfaction surveys to gather feedback on how customers and users perceive the support of IT services

CAsking for feedback from the internal technical teams to ensure they are able to deliver against the support requirements

DContacting the organization's ITSM software tool provider to learn about software updates which might improve the support of the services

Show Suggested Answer

Suggested Answer: B

by Annelle at Mar 07, 2024, 08:31 AM

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6 months ago

I think option B is an 'outside in' approach

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