PeopleCert Exam ITIL-4-Transition Topic 1 Question 16 Discussion

Actual exam question for PeopleCert's ITIL-4-Transition exam

Question #: 16
Topic #: 1

When an organization has initiated an IT transformation project, which 'organizational change management' activity should it carry out FIRST?

ACreate a clear picture of what is changing and why it is valuable

BDevelop a value stream map of the desired future changes

CCreate corrective action plans for staff who are resistant to the change

DCommunicate areas of waste that can be eliminated

Show Suggested Answer

Suggested Answer: C

by Matthew at Apr 02, 2023, 01:42 AM

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