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PeopleCert Exam ITIL-4-Specialist-Monitor-Support-Fulfil Topic 5 Question 1 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-Monitor-Support-Fulfil exam
Question #: 1
Topic #: 5
[All ITIL-4-Specialist-Monitor-Support-Fulfil Questions]

Reactive problem identification is based on the information about past and current incidents. Which software tools ensure that this information is available for problem identification?

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Suggested Answer: A

Reactive problem identification relies heavily on the analysis of incident data to identify trends and patterns that might indicate underlying problems. Workflow management and collaboration tools often include features for:

Incident Tracking: Capturing and storing information about past and current incidents, including their details, status, and resolution steps.

Incident Analysis: Providing capabilities to search, filter, and analyze incident data to identify recurring issues or common root causes.

Collaboration: Facilitating communication and collaboration among teams involved in incident and problem management, enabling them to share insights and identify potential problems.

While other options might play a role in problem management, they are not as directly focused on providing the historical and current incident information necessary for reactive problem identification:

B . Service configuration management tools: These tools track configuration items and their relationships, which can be helpful in understanding the impact of problems, but they don't primarily focus on incident data.

C . Monitoring and event management tools: These tools focus on real-time monitoring and event correlation, which is more relevant for proactive problem identification.

D . Knowledge management tools: These tools store and manage knowledge articles and solutions, which can be helpful in resolving problems but are not the primary source of incident data for reactive identification.


Contribute your Thoughts:

Monte
1 months ago
Honestly, if I didn't have access to monitoring and event data, I'd be flying blind. C is the answer that makes the most sense.
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Meaghan
1 months ago
Haha, if we don't have the data, we might as well just close our eyes and guess! C is the obvious choice here.
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Karol
1 months ago
Knowledge management tools are great, but they won't do much good without the raw incident data. C is the way to go.
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Cassie
1 months ago
I'd go with C. Monitoring and event management tools are crucial for proactive problem identification.
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Yvonne
1 days ago
Workflow management and collaboration tools can also play a role in ensuring efficient problem identification.
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Miesha
2 days ago
C) I agree, monitoring and event management tools are key for identifying problems early on.
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Pearlie
7 days ago
D) Knowledge management tools are useful for storing information about past incidents.
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Lili
9 days ago
A) Workflow management and collaboration tools can also help in problem identification.
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Roxane
10 days ago
I think knowledge management tools could also be helpful in providing information for problem identification.
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Lashawnda
12 days ago
C) Monitoring and event management tools are essential for identifying problems before they occur.
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Carrol
19 days ago
I agree, monitoring and event management tools are essential for identifying problems early on.
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Huey
2 months ago
Monitoring and event management tools for sure! Without that data, how can we even begin to identify problems?
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Teddy
1 months ago
Knowledge management tools can provide valuable insights for problem identification as well.
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Melinda
1 months ago
Workflow management and collaboration tools can also help streamline the process.
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Kris
1 months ago
I agree, without that data, it would be difficult to pinpoint issues.
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Adolph
1 months ago
Monitoring and event management tools are essential for problem identification.
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Clorinda
2 months ago
I agree with you, Christiane. Monitoring tools help us track incidents and events to identify problems quickly.
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Christiane
2 months ago
I think monitoring and event management tools are crucial for reactive problem identification.
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