PeopleCert Exam ITIL-4-Specialist-Monitor-Support-Fulfil Topic 4 Question 4 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-Monitor-Support-Fulfil exam

Question #: 4
Topic #: 4

[All ITIL-4-Specialist-Monitor-Support-Fulfil Questions]

A service provider wants to improve its proactive problem identification capabilities. To support this objective, it is reviewing the software tools currently used for problem management. Which automation capabilities will be particularly important for proactive problem identification?

AIntegration with incident management records

BPractice measurement and reporting

CSeparation of problem control and error control

DIntegration with knowledge bases

Show Suggested Answer

Suggested Answer: A

For proactive problem identification, the ability to correlate and analyze data from incident management records is crucial. By integrating problem management tools with incident management, the organization can detect patterns of recurring incidents, helping identify potential problems before they escalate. Automation capabilities that link these two practices will allow the service provider to enhance its proactive problem management capabilities, focusing on long-term solutions to reduce incident occurrence.

by Quentin at Oct 24, 2024, 08:49 AM

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Billye

3 months ago

Knowledge base integration, huh? Guess they're hoping the answers are 'in the cloud' or something. *chuckles*

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Alita

2 months ago

B) Practice measurement and reporting

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Felix

2 months ago

Yeah, having all that information easily accessible can definitely help with identifying problems quicker.

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Gilma

2 months ago

C) Separation of problem control and error control

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Gilbert

2 months ago

D) Integration with knowledge bases

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Cyndy

3 months ago

A) Integration with incident management records

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Blair

3 months ago

Separation of problem control and error control? Sounds like a recipe for a bureaucratic nightmare. I'll pass on that one.

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Jacqueline

2 months ago

D: Integration with knowledge bases can provide valuable insights for identifying and resolving problems.

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Lai

2 months ago

C: Separation of problem control and error control can actually streamline problem resolution.

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Serina

2 months ago

B: Practice measurement and reporting can help improve problem management processes.

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Johnathon

3 months ago

A: Integration with incident management records is crucial for proactive problem identification.

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Margarita

4 months ago

I'm all about that practice measurement and reporting. How else are we gonna track our progress and prove our worth, am I right?

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Elliott

3 months ago

D) Integration with knowledge bases

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Jamika

3 months ago

B) Practice measurement and reporting

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Miesha

3 months ago

A) Integration with incident management records

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Cordie

4 months ago

Ooh, integration with incident management records is key. Gotta get that full picture to really nip those problems in the bud.

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Aide

4 months ago

Integration with knowledge bases sounds like the way to go for proactive problem identification. You can't fix what you don't know, right?

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Ashley

3 months ago

D: Integration with incident management records can help in tracking patterns and trends to prevent future problems.

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Maryanne

3 months ago

C: Practice measurement and reporting can also provide valuable insights into recurring issues that need attention.

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Reta

3 months ago

B: I agree, having access to a repository of known issues can help in quickly resolving new problems.

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Carissa

4 months ago

A: Integration with knowledge bases is crucial for identifying problems before they escalate.

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Suzi

4 months ago

I agree with you, Julio. Having access to a knowledge base can help identify and solve problems more efficiently.

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Julio

4 months ago

I think integration with knowledge bases is important for proactive problem identification.

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