PeopleCert Exam ITIL-4-Specialist-Monitor-Support-Fulfil Topic 4 Question 14 Discussion

In the service request review and optimization process, one of the key activities is registering suggested improvements to the service request models. This ensures that the service request process evolves and improves over time based on user feedback and operational efficiency analysis.

Selecting the appropriate service request model happens during request categorization, not review and optimization.

Enacting procedures to fulfill the request is part of the execution phase, not the review process.

Deciding on exceptions is not a typical activity within the optimization process, which is more focused on enhancing and refining the standard models.