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PeopleCert Exam ITIL-4-Specialist-Monitor-Support-Fulfil Topic 2 Question 7 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-Monitor-Support-Fulfil exam
Question #: 7
Topic #: 2
[All ITIL-4-Specialist-Monitor-Support-Fulfil Questions]

What is a part of the service desk manager role?

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Suggested Answer: A

The role of a service desk manager goes beyond operational tasks and includes ensuring that the team works in a positive and productive environment. Maintaining a healthy work culture is essential for motivating staff, reducing burnout, and improving overall service desk performance. This aligns with ITIL's focus on managing people, roles, and responsibilities to deliver quality service.


by Wilda at Nov 13, 2024, 10:00 AM

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Dortha
2 months ago
Option B is a bit too specific. The service desk manager's role is more broad than just providing software tools.
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Brunilda
2 months ago
Haha, I think the service desk manager should also be able to juggle user queries while unicycling. Just a thought.
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Willard
28 days ago
Haha, I think the service desk manager should also be able to juggle user queries while unicycling. Just a thought.
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Kimberely
1 months ago
C) Acknowledging user queries
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Devora
1 months ago
B) Providing software tools for service desk
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Aileen
1 months ago
A) Creating and maintaining a healthy work culture
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Felicidad
2 months ago
I agree with Selma. A service desk manager needs to focus on building a positive and productive work environment.
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Elvis
1 months ago
C) Acknowledging user queries
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Bettina
2 months ago
B) Providing software tools for service desk
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Gussie
2 months ago
A) Creating and maintaining a healthy work culture
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Shenika
2 months ago
Definitely D. Triaging user queries is a crucial part of the service desk manager's responsibilities.
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Selma
2 months ago
Option A is the correct answer. The service desk manager's role is to create and maintain a healthy work culture for the team.
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Karima
1 months ago
While acknowledging user queries is important, creating a healthy work culture is also a crucial aspect of the role.
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Fletcher
1 months ago
C) Acknowledging user queries
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Malinda
1 months ago
That's right! The service desk manager plays a key role in fostering a positive work environment.
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Jerilyn
1 months ago
A) Creating and maintaining a healthy work culture
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Chan
3 months ago
I believe triaging user queries is also a crucial part of the service desk manager role, to prioritize and resolve issues efficiently.
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Elbert
3 months ago
I agree with Chauncey, but I also think creating and maintaining a healthy work culture is important for the service desk manager.
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Chauncey
3 months ago
I think part of the service desk manager role is acknowledging user queries.
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