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PeopleCert Exam ITIL-4-Specialist-Monitor-Support-Fulfil Topic 1 Question 3 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-Monitor-Support-Fulfil exam
Question #: 3
Topic #: 1
[All ITIL-4-Specialist-Monitor-Support-Fulfil Questions]

A service provider aims to improve the use of solutions for incidents found during problem investigation. Which software tools will help the service provider to achieve this?

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Suggested Answer: A

To improve the use of solutions for incidents identified during problem investigations, knowledge management tools are essential. These tools allow organizations to document and share solutions across teams, ensuring that similar incidents are resolved more quickly in the future by leveraging previously identified solutions. Knowledge management fosters continuous learning and enables better, faster incident resolution.


by Basilia at Oct 21, 2024, 10:08 PM

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Adela
7 days ago
I'm going with monitoring and event management. Gotta stay on top of those incidents as they happen!
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Van
9 days ago
I believe monitoring and event management tools are also important for identifying and resolving incidents quickly.
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Truman
9 days ago
Workflow and collaboration tools are a must. How else are we supposed to coordinate all the moving parts?
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Venita
1 days ago
A) Knowledge management tools
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Dong
16 days ago
Definitely knowledge management tools. That's the key to improving incident resolution.
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Eleonora
16 days ago
I agree with Iluminada, knowledge management tools can help organize and share information effectively.
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Iluminada
24 days ago
I think knowledge management tools would be helpful for improving incident solutions.
upvoted 0 times
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