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PeopleCert Exam ITIL-4-Specialist-Monitor-Support-Fulfil Topic 1 Question 3 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-Monitor-Support-Fulfil exam
Question #: 3
Topic #: 1
[All ITIL-4-Specialist-Monitor-Support-Fulfil Questions]

A service provider aims to improve the use of solutions for incidents found during problem investigation. Which software tools will help the service provider to achieve this?

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Suggested Answer: A

To improve the use of solutions for incidents identified during problem investigations, knowledge management tools are essential. These tools allow organizations to document and share solutions across teams, ensuring that similar incidents are resolved more quickly in the future by leveraging previously identified solutions. Knowledge management fosters continuous learning and enables better, faster incident resolution.


by Basilia at Oct 21, 2024, 10:08 PM

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Glory
1 months ago
Knowledge management tools, all the way. Gotta have that information at our fingertips, like a waiter with a napkin on their arm.
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Arlene
1 months ago
Service configuration management? That's a bit overkill, don't you think? Maybe if we're dealing with a nuclear reactor or something.
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Elza
18 days ago
D: Service configuration management tools may be necessary for specific industries.
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Stefania
19 days ago
C: Monitoring and event management tools are essential for tracking incidents.
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Shannan
23 days ago
B: Workflow management and collaboration tools could also be helpful in improving solutions.
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Cassi
26 days ago
A: Knowledge management tools would be more practical for incidents.
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Adela
2 months ago
I'm going with monitoring and event management. Gotta stay on top of those incidents as they happen!
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Van
2 months ago
I believe monitoring and event management tools are also important for identifying and resolving incidents quickly.
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Truman
2 months ago
Workflow and collaboration tools are a must. How else are we supposed to coordinate all the moving parts?
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Mignon
18 days ago
D) Service configuration management tools
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Carole
22 days ago
C) Monitoring and event management tools
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Gail
1 months ago
B) Workflow management and collaboration tools
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Venita
1 months ago
A) Knowledge management tools
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Dong
2 months ago
Definitely knowledge management tools. That's the key to improving incident resolution.
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Gregoria
26 days ago
D: Service configuration management tools can help ensure that solutions are implemented correctly.
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Becky
1 months ago
C: Monitoring and event management tools are important for identifying and addressing incidents in real-time.
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Candida
1 months ago
B: Workflow management and collaboration tools can also be helpful in streamlining the process.
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Brice
1 months ago
A: I agree, knowledge management tools are essential for improving incident resolution.
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Eleonora
2 months ago
I agree with Iluminada, knowledge management tools can help organize and share information effectively.
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Iluminada
2 months ago
I think knowledge management tools would be helpful for improving incident solutions.
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