PeopleCert Exam ITIL-4-Specialist-High-velocity-IT Topic 1 Question 5 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-High-velocity-IT exam

Question #: 5
Topic #: 1

Which is the MAIN reason for service providers to encourage feedback on service provision?

ATo provide sources of continual improvement of services and practices

BTo allow the service consumer to identify potential super-users

CTo establish which user communities are providing most value

DTo allow service consumers to compare service providers

Show Suggested Answer

Suggested Answer: A

by Rosendo at Oct 20, 2024, 08:46 PM

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4 days ago

Hmm, Option D could also be useful for consumers to compare providers, but A is probably the primary reason.

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8 days ago

I agree with Lettie. Getting feedback helps service providers improve their services.

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9 days ago

I think the main reason is A) To provide sources of continual improvement of services and practices.

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12 days ago

I agree, Option A is the main reason. Providers need that continuous feedback to enhance their offerings.

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16 days ago

Option A seems like the most logical choice. Feedback is crucial for improving services and practices over time.

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2 days ago

A) To provide sources of continual improvement of services and practices

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