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PeopleCert Exam ITIL-4-Foundation Topic 9 Question 97 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 97
Topic #: 9
[All ITIL-4-Foundation Questions]

Which describes an unresolved problem which has been already analysed?

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Suggested Answer: C

A known error is a problem that has been analysed but not resolved1.This means that the root cause of the problem has been identified, but a permanent solution has not been implemented yet2.A known error can be recorded in a known error database (KEDB) and linked to related incidents and problems3.Reference:ITIL Foundation - ITIL 4 Edition, page 15;ITIL 4 -- A Pocket Guide, page 35;ITIL 4 Practice Guide: Problem Management, page 8.


by Alpha at Sep 19, 2024, 03:32 AM

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Amina
4 months ago
I think C is the answer, but I'm also curious about B. What's an 'incident' in this context? Did someone spill coffee on the server again?
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Alisha
3 months ago
A: Yes, that's correct. A known error is an unresolved problem that has been analyzed and has a workaround.
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Roxanne
3 months ago
B: Oh, I see. So, the answer to the question would be C) A known error.
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Darrin
4 months ago
A: An incident is when a service is disrupted or not working as expected.
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Nikita
5 months ago
A known error? Sounds like my daily life in IT. But hey, at least it's better than an unknown error - those keep you up at night!
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Dustin
3 months ago
Unknown errors are the worst, they can really drive you crazy trying to figure them out.
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Noel
3 months ago
I prefer dealing with known errors over unknown errors any day.
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Tiara
3 months ago
I agree, known errors are frustrating but at least we have some information to work with.
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Lorrine
4 months ago
Yes, a known error is when the problem has been analyzed but not resolved.
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Alishia
5 months ago
A workaround sounds more like a temporary solution, not an unresolved problem. I'm going with C on this one.
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Willodean
5 months ago
Hmm, I'm not so sure. Wouldn't an incident or a risk also fit that description? I'm leaning towards D myself.
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Johanna
4 months ago
I think C) A known error fits the description best.
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Murray
4 months ago
I agree, it's definitely not an incident or a risk.
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Gilma
4 months ago
I think it's C) A known error.
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Melvin
4 months ago
D) A risk
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Virgina
4 months ago
D) A risk
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Alton
4 months ago
C) A known error
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Willard
4 months ago
B) An incident
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Viva
4 months ago
A) A workaround
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Gerry
4 months ago
C) A known error
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Hailey
5 months ago
B) An incident
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Terina
5 months ago
A) A workaround
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Mike
5 months ago
I'm not sure, but I think it could also be A) A workaround because it's a temporary solution to the problem.
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Bettina
5 months ago
I think it's C. A known error is definitely an unresolved problem that has been analyzed, right?
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Annice
5 months ago
I agree, a known error fits the description of an unresolved problem that has been analyzed.
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Brock
5 months ago
Yes, you're right. A known error is an unresolved problem that has been analyzed.
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Mollie
5 months ago
I agree with Lera, a known error makes sense because it has already been analyzed.
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Lera
5 months ago
I think the answer is C) A known error.
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