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PeopleCert Exam ITIL-4-Foundation Topic 8 Question 94 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 94
Topic #: 8
[All ITIL-4-Foundation Questions]

What is the CORRECT order for the three phases of problem management?

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Suggested Answer: C

The problem management practice follows a three-phase approach to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors1. The three phases are:

Problem identification: the process of finding problems that are the cause or potential cause of one or more incidents2.

Problem control: the process of analysing the root cause and impact of a problem and developing a workaround or a permanent solution2.

Error control: the process of managing known errors throughout their lifecycle, from recording to removal2.Reference:ITIL Foundation - ITIL 4 Edition, page 15;ITIL 4 -- A Pocket Guide, page 35;ITIL 4 Practice Guide: Problem Management, page 9.


by Maile at Sep 15, 2024, 02:21 PM

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Jackie
22 days ago
This question is giving me a headache. I'm gonna go with B just to keep things simple: error control, problem control, and problem identification. That way, I can take a nap and let the experts handle the rest.
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Sean
26 days ago
Hmm, this is a tricky one. I'm going to have to go with C. Problem identification, problem control, and then error control. Gotta find the issue before you can fix it, right?
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Lajuana
2 days ago
I think you're right. It makes sense to identify the problem first.
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Erasmo
1 months ago
Is this a trick question? I'm going with A. Problem control, error control, and then problem identification. Sounds like a three-part harmony to me.
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Val
5 days ago
I agree with A. Problem control, error control, and then problem identification. It just makes sense.
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Jesus
8 days ago
I'm going with C. Problem identification, problem control, and then error control.
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Teri
10 days ago
I think it's B. Error control, problem control, and then problem identification.
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Hui
1 months ago
B for the win! Error control, problem control, and then problem identification. Gotta put out the fires first, then tackle the root cause. Simple as that.
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Staci
7 days ago
Definitely, error control should come before problem control.
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Jonelle
28 days ago
I agree, B is the correct order. Addressing errors first is crucial.
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Orville
1 months ago
But problem management usually starts with identifying the problem first, so I still think A) is correct.
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Karon
1 months ago
D is the way to go, my dude. You gotta find the problem, then control the errors, and finally control the problem. It's like a game of whack-a-mole, but with bugs instead of moles.
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Elvera
12 days ago
That makes sense. It's like solving a puzzle step by step.
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Jody
13 days ago
Yeah, I agree. First identify the problem, then control the errors, and finally control the problem.
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Haydee
29 days ago
I think D is the correct order.
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Blondell
2 months ago
I disagree, I believe it's B) Error control, problem control, problem identification.
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Orville
2 months ago
I think the correct order is A) Problem control, error control problem identification.
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Lorean
2 months ago
I think C is the correct answer. Problem identification, problem control, and then error control. Gotta identify the problem first before you can control it and then fix the errors.
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Milly
15 days ago
I see your point, but I still think C is the right order. Identifying the problem first seems more logical to me.
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Haydee
25 days ago
I agree with B. It makes sense to control errors before addressing the overall problem.
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Tien
27 days ago
I believe the correct order is B. Error control should come before problem control.
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Clarence
1 months ago
I think C is the correct answer. Problem identification, problem control, and then error control. Gotta identify the problem first before you can control it and then fix the errors.
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