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PeopleCert Exam ITIL-4-Foundation Topic 8 Question 93 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 93
Topic #: 8
[All ITIL-4-Foundation Questions]

Which is a way of applying the guiding principle 'focus on value'?

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Suggested Answer: A

The incident management practice aims to minimize the negative impact of incidents by restoring normal service operation as quickly as possible1.This practice involves logging, categorizing, prioritizing, investigating, resolving, and closing incidents2.The service desk practice provides a single point of contact for users and customers to report issues, make requests, or seek guidance1.This practice involves providing communication with users, capturing feedback, managing user satisfaction, and facilitating continual improvement3.Reference:ITIL Foundation - ITIL 4 Edition, page 14;ITIL 4 -- A Pocket Guide, page 32;ITIL 4 Practice Guide: Incident Management, page 7.


by Clorinda at Sep 07, 2024, 11:26 AM

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Cornell
2 days ago
I also think A is the correct answer. It's important to focus on value by meeting the needs of service consumers.
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Samira
4 days ago
I agree with Terrilyn. By understanding how service consumers use services, we can focus on delivering value to them.
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Terrilyn
5 days ago
I think the answer is A) Understanding how service consumers use services.
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